This is a good theme and Spencer's support is Excellent .
I have a few more questions
1) Consider a user X create a ticket on my ticketing site . And say the default status is 'Customer reply ' for new tickets. it will turn into 'Customer reply ' .
Now me or an employ look at it and answers it .It turns into 'answered ' status . Later the user follow ups with a reply or addition question . does it automatically turns into 'Customer reply '? I checked it ,but currently I can only change the status manually
2)Could you tell me the functionality of " Assigned To: ..." ?
3)I will use add_action('wp_head','my_default_pages'); function for automated page creation in themes .But I don't know how to assign template automatically to the page created while blog creation.
4)Is there any way to set defaults for Quality Control Settings --->General Settings--->Basic settings for ticket management rather than setting manually ?