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  • Moderator t-p

    (@t-p)

    Please note the link doesn’t work so we can’t see the error — get a 403 on your link.

    Try:
    – Flushing any caching plugins you might be running, as well as server and/or browser caches. Not just your browser, but any op cache or content network cache as well such as Cloudflare. If your host provider has a “Purge Varnish” option or if you can ask your provider to flush memcache on your server.
    – deactivating ALL (yes all) plugins temporarily to see if this resolves the problem (plugin functions can interfere). If this works, re-activate them individually (one-by-one) to find the problematic plugin(s).
    resetting the plugins folder by FTP/ SFTP (no Dashboard access required). Sometimes, an apparently inactive plugin can still cause problems. Also remember to deactivate any plugins in the mu-plugins folder (if you have created such folder). The easiest way is to rename that folder to mu-plugins-old.
    – switching to the unedited default Theme (Twenty Sixteen, etc.) for a moment using the WP dashboard to rule out any theme-specific issue (theme functions can interfere like plugins).
    MANUALLY updating. Download a fresh copy of the WordPress .zip file to your computer, unzip it, and use that to copy up all files and folders EXCEPT the wp-config.php file and the /wp-content/ directory. You may need to delete the old wp-admin and wp-includes folders and files on your server before uploading the new ones. Please read the Manual Update directions first.
    Backup: If you haven’t already done, always backup everything (including your database) before doing any actions, just in case something really goes wrong. You can never have enough backups!

    • This reply was modified 4 years, 7 months ago by t-p.
    Thread Starter cgroome

    (@cgroome)

    @t-p thanks for the suggestions! I’ve updated the link so everyone can see what the message is (it’s the “Cheatin’ uh?” message which means the user hasn’t got perms for the page).

    This is happening to me on two (nearly) identical sites (a test and live site). I’ve only got FTP access to one of the sites, so I’ll try some of these suggestions there and report back.

    Moderator t-p

    (@t-p)

    Have you attempted all the troubleshooting suggested above?

    If you have attempted all of them without success, then try MANUALLY updating. Download a fresh copy of the WordPress .zip file to your computer, unzip it, and use that to copy up all files and folders EXCEPT the wp-config.php file and the /wp-content/ directory. You may need to delete the old wp-admin and wp-includes folders and files on your server before uploading the new ones. Please read the Manual Update directions first.

    Backup: If you haven’t already done, always backup everything (including your database) before doing any actions, just in case something really goes wrong. You can never have enough backups!

    well what happened?… the suspense.. I have similar issue. My test contributor now cannot get into WP dashboard. Myself as superadmin can get in no problem.

    Moderator t-p

    (@t-p)

    @paranoidandroid88,

    If you noticed, it’s about three months since the OP replied.

    If the troubleshooting already posted made no difference for you, then, as per the Forum Welcome, please post your own topic.

    I’m closing this topic

Viewing 5 replies - 1 through 5 (of 5 total)
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