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Continued 500 errors and empty pages (5 posts)

  1. nyghtfalcon
    Member
    Posted 1 year ago #

    We have seven WP sites and this is a new one for me - 500 users (a community site for our seminar business) including forums, galleries, chat.... Twice in the past 48 hours, we randomly get 500 errors or occasionally a 404. I can "see" everything when I am in the back end. All the pages are there. I even tried creating a new test page. When I save the draft, all I can see is the Nav bar and the background. Nothing else. In this case, no error.

    If you want to see the problem, go to http://community.nyghtfalcon.com and click on any thing.

    I have a lot of upset people on my hands - we are in the middle of running a contest.......

  2. Tara
    Volunteer Moderator
    Posted 1 year ago #

    Have you tried:
    - deactivating ALL plugins temporarily to see if this resolves the problem. If this works, re-activate them individually (one-by-one) to find the problematic plugin(s). If you can't get into your admin dashboard, try deactivating via FTP or SFTP or whatever file management application your host provides.
    - switching to the unedited default, core-bundled Theme (such as Twenty Twelve, Twenty Thirteen or Twenty Fourteen) for a moment using the WP dashboard to rule out any theme-specific issue. If you don't have access to your admin area, you can switch to the default theme by renaming your current theme's folder in wp-content/themes and adding "-old" to the end of the folder name using via FTP or SFTP or whatever file management application your host provides.
    - resetting the plugins folder by FTP or PhpMyAdmin. Sometimes, an apparently inactive plugin can still cause problems (because the hooks remain unless plugins completely removed or some plugins stick around in cached files. So by renaming the folder, you break them and force them inactive).
    - If the above troubleshooting steps fail to resolve the issue, try manually re-uploading all files and folders EXCEPT the wp-config.php file and the /wp-content/ directory from a fresh download of WordPress. Make sure that you delete the old copies of files & folder before uploading the new ones. Read the Manual Update directions first!
    - BTW, if you haven't already done, always backup everything (including your database) before doing any actions, just in case something really goes wrong. It's a great safety net.

  3. nyghtfalcon
    Member
    Posted 1 year ago #

    Tara

    Thanks.... Somehow I got it all back.

    The issue at the moment appears to be with the media library:

    1. I can't insert images into pages

    2. This is a Word Press/BuddyPress site with forums and an "activity page" for people to upload photos from our seminars. Now, all the photos are missing.... All the avatars are missing. All the images from the galleries are missing. When I open Media, there is nothing there.

    However, when I download the folders from the uploads folder /wp-content/uploads/ to my PC I can see them all. Any idea what this is about?

  4. Tara
    Volunteer Moderator
    Posted 1 year ago #

    - first, make sure GD libraryis activated.

    -

  5. nyghtfalcon
    Member
    Posted 1 year ago #

    It appears to be a "path" problem.

    http://community.nyghtfalcon.com/rtmedia-album/wall-posts/img_9932-jpg is the path in media library to one of the images. That path doesn't exist. I am not sure where it went or if it ever existed.

    I downloaded the contents of the /wp-content/uploads/ folder and went through all the subfolders. All the images are there - the path is just wrong. I can't find a way to "re-point" the images to the correct path. Avatars are in /wp-content/avatars and the group avatars are in /wp-content/group-avatars/

    Also, I just uploaded a new image without a problem. This is the second time this has happened. It all started when we implemented w3tc caching and it apparently isn't designed for a site with a lot of changes.

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