Support » Fixing WordPress » Contextual help and Screen option tabs contain no data

  • Resolved outlaw11wa


    [ Moderator note: moved to Fixing WordPress. ]

    My help and screen option drop downs contain no visible data. I access them in many pages of the dashboard same issue. I believe the data to be there but not visible. If I use F12 key developer tools and use the Select tool, I can see the nox contains the format i.e shadows of the makeup in the box but no text or visual elements. The size of the dropdown for either of these tabs varies dependent on context or page which indicates the content size is known just not visible. The problem has existed for well over 12 months so many builds and plugins ago. Deactivating themes and plugins seems to have no effect on the problem. Below is a link to a screen snip and also the class-wp-screen.php file for the site.
    Site is on WordPress build 4.7
    Tesseract2 Theme

    Any help or suggestions most appreciated
    any help with this would be most appreciated

Viewing 4 replies - 1 through 4 (of 4 total)
  • Moderator Jose Castaneda



    Hi outlaw11wa!

    Are there any console errors?

    Hi Jose, no console errors on this. Only additional info I can add is I’m on the Tesseract theme and have a persistent popup at the top of this page prompting me to buy their unbranding plugin to remove their company and logo from the footer of the theme. There is a second popup recommending i buy Beaver Builder from them also. Don’t know if the code for these is interfering with the Help and Screen Options.
    I do have a plugin called:-

    Optimize Database after Deleting Revisions
    Optimizes the WordPress Database after Cleaning it out
    Version 4.2.1 | By CAGE Web Design | Rolf van Gelder, Eindhoven, The Netherlands

    I did consider at one stage that the relevant database that feed Help and Screen Options may have been dumped by this plugin but decided subsequent to that belief there were many updates to WordPress that would have reinstated those missing files.

    Is there any further info that might help?

    Thanks in advance so much for your interest and help


    I can report this issue has disappeared as of today 16/02/2017. I had 4 sites on wordpress all running the Tesseract theme. I have been doing quite a bit of work on two of the sites, made many changes, added and removed plugins etc. I noticed today after installing ThemeCheck plugin that my help and screen option buttons were now working. Wanting to know if this was caused by adding this plugin i then checked the other sites without this plugin to see if it was related. All the other sites without this plugin also now function so not related. I wondered at what triggered it so i went to the site i have not touched in a few months and yes the menus work there also. There are 10 outstanding plugin updates but i left the with out updating in case they might help exclude themselves as being involved. Only auto update could have caused the menus to return. Noe i need to isolate which one for future reference. Thanks Jose.

    If there was a Log of changes i could access would be the ideal place to search. Any ideas?

Viewing 4 replies - 1 through 4 (of 4 total)
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