Support » Plugin: Accordion FAQ » Contents Deleted

  • Resolved kaylahmalillos

    (@kaylahmalillos)


    Hello,

    I currently have 32 published accordions. Now, whenever I try to add a new accordion, then I hit publish, all the contents I just added in the new accordion gets deleted. Can you please help?

    Thank you!

Viewing 10 replies - 1 through 10 (of 10 total)
  • kaylahmalillos

    (@kaylahmalillos)

    Hello again,

    From testing it, it looks like contents of the accordion are deleted/disappears when there is too much text in the Accordion Description. Is there code to change that or remove a limit?

    Thank you!

    kaylahmalillos

    (@kaylahmalillos)

    Hello again,

    This is the page I’m having the most issues with: http://snapdocs.evoprepress.com/commerce-web-services/cws-api-reference/soap-api-reference/capture-soap/

    I tried to get around the character limit by having inner accordions. However, the sections “Capture Code Snippets” and “CaptureAll Code Snippets” are not being saved in the Accordion. Every time I add the text in the accordion description, the entire contents of the accordion disappears.

    Can you please advise?

    Plugin Support preetam27

    (@preetam27)

    HI @kaylahmalillos ,

    WE are looking to resolve your problem..will provide you solution asap
    Thanks.

    Plugin Support preetam27

    (@preetam27)

    Hi @kaylahmalillos,

    when i check it on local i have created more then 40 accordian but it works fine..plaese try to check if there is some error showing in console in backend and please let me know.

    Thanks.

    Hi — I had this exact same problem today. We are also trying to add quite a bit of content to a few of the accordions. I have debug turned on so you can see the errors happening on this page: http://wpdev.titanhouse.com/frequently-asked-questions/
    or on this page: http://wpdev.titanhouse.com/careers/

    password to view the site is: toptalent

    Thanks,
    Kari

    We had to restore the site and go with a different accordion plugin as we couldn’t wait any longer for a response.

    Plugin Support preetam27

    (@preetam27)

    hi @karisharp,

    sorry for late reply..as i am seeing there is console error and also i have checked it on my way but i a not seeing any issue regarding this..but i will double check it any will notify you.

    thanks.

    Susanne

    (@susanne-dannat)

    I have the same problem. The content was deleted in table postmeta lines wpsm_accordion_data and settings. I compared current database with a backup.
    Obviously it happened with updating from version 2.1 to 2.1.1.

    I did not recognize the problem and did meanwhile a lot of work at the website, so I can not completely restore the backup-file. I tried to copy only the fields of data and setting in the current database, but this does not work up to now. How can I fix it?
    Thanks in advance for helping.

    Plugin Support preetam27

    (@preetam27)

    HI @susanne-dannat,

    as i am seeing.. this problem occurs with others users also so i will test it out and give you a solution asap.

    thanks..

    Plugin Support preetam27

    (@preetam27)

    hi @susanne-dannat,

    i have test it with much content but it doesnt cause problem..are you using special character like backslash or you can incrtease memory size in php.ini file.

    thanks.

Viewing 10 replies - 1 through 10 (of 10 total)
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