Support » Plugin: Constant Contact Forms » contacts not added to lists in my Constant Contact Account

contacts not added to lists in my Constant Contact Account

  • Resolved mfabes

    (@mfabes)



    11 months, 1 week ago

    Version 1.3.5

    I get the following emails, but the emails are not added to my account in Constant Contact.

    Congratulations! Your Constant Contact Forms plugin has successfully captured new information:

    Last Name: Morrow
    Email: redacted
    First Name: Alyssa
    Don’t forget: Email marketing is a great way to stay connected and engage with visitors after they’ve left your site. When you connect to a Constant Contact account, all new subscribers are automatically synced so you can keep the interaction going through emails and more. Sign up for a Free Trial on the Connect page in the Plugin console view.

    My account IS connected.

    I sure wish this plugin would just work, like so many others. But there seems to be constant issues instead of constant contact.

    The page I need help with: [log in to see the link]

Viewing 12 replies - 1 through 12 (of 12 total)
  • Michael Beckwith

    (@tw2113)

    11 months, 1 week ago

    Good day @mfabes

    Some quick questions that can help determine what may be going on.

    Just to make sure, have you selected a list to add the submitting users to?

    Have you tested the form with the “Bypass Constant Contact cron scheduling? setting checked? Possible there’s some issues related to scheduling of the API requests that are preventing successful adding.

    stevenyap

    (@stevenyap)

    11 months ago

    I have the exact same problem.
    I have added the list to submit the users to
    and I have also checked “Bypass Constant Contact cron scheduling?”

    However, the form is not saving the user to my list.

    My form is at http://supplychainasia.org/subscription-form/

    Michael Beckwith

    (@tw2113)

    11 months ago

    @stevenyap just as a quick test, if you’re willing, can you try with a very basic form and see if that submits? Something like just an email address and see if that adds them. It can be done on a non-public page so only you know where that form is. I’m wondering if somehow some of the extra fields are playing a part in things, or if it’s maybe something else.

    stevenyap

    (@stevenyap)

    11 months ago

    @tw2113 I have tried it with a basic form and it also doesn’t work… is it because the account is under trial? I have checked that there is no console error when submitting the form.

    sharmanea

    (@sharmanea)

    10 months, 4 weeks ago

    I am having the same problem and have done everything that has been requested above. The site is: https://christ-church.net/e-chronicle/

    sharmanea

    (@sharmanea)

    10 months, 4 weeks ago

    Our website is live.

    sharmanea

    (@sharmanea)

    10 months, 3 weeks ago

    It’s working now!

    Michael Beckwith

    (@tw2113)

    10 months, 3 weeks ago

    Sorry for the long delay in response @stevenyap. By chance did it start working since, like sharmanea’s did?

    If not, would you be willing to contact us at apisupport@constantcontact.com so we can take your support issues private?

    mfabes

    (@mfabes)

    10 months ago

    Michael Beckwith,

    I am having this problem off and on. I get notices from WordPress stating that “Good News, you just captured a new visitor submission. Congratulations! Your constant contact forms plugin has successfully captured new information.”

    I get the details of the contact in the email. I go to check to see if the contact was added to the list I have setup in the form in CC and it’s not there. Sometimes it is, sometimes it’s not. I have spoken with support at Constant Contact and they checked my site out and all settings are correct and the plugin is up to date. They told me to contact you through here for further analysis. I don’t want to have to constantly check that contacts are getting added as that us counter productive to what the plugin is supposed to do. Can you please get to the bottom of this.

    Michael Beckwith

    (@tw2113)

    10 months ago

    Hey @mfabes really hard to say and/or pinpoint one specific thing that may be going wrong if it’s working sometimes, but not other times.

    Can you contact us at apisupport@constantcontact.com and mention that your email is for Michael on the WordPress.org forums? You’ll still be working with me directly regarding the issue, but I want to take the support to private.

    mfabes

    (@mfabes)

    10 months ago

    I just did that Michael

    Michael Beckwith

    (@tw2113)

    10 months ago

    Thanks

Viewing 12 replies - 1 through 12 (of 12 total)
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