Title: Contacting subscribers?
Last modified: October 24, 2018

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# Contacting subscribers?

 *  [Larrycreativeguy](https://wordpress.org/support/users/larrycreativeguy/)
 * (@larrycreativeguy)
 * [7 years, 6 months ago](https://wordpress.org/support/topic/contacting-subscribers/)
 * Novice question here.
    I apparently have nearly 5,000 subscribers. However, I
   don’t know if they are actually receiving new blog posts and suspect from the
   lack of response they are not?!
 * I once had “mail chimp” but didn’t use it. Then I installed a plug in to email
   subscribers but it doesn’t show any subscribers?
 * Is there a way to import all my subscribers into the new email plug in so they
   automatically receive notice of new update?
 * Thank you!!!
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fcontacting-subscribers%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Moderator [James Huff](https://wordpress.org/support/users/macmanx/)
 * (@macmanx)
 * [7 years, 6 months ago](https://wordpress.org/support/topic/contacting-subscribers/#post-10813383)
 * What subscription plugin were you using before when you had those 5,000 subscribers,
   and what subscription plugin are you using now?
 * Also, where exactly do you see the subscribers listed? Is it in the Users section
   of your site’s Dashboard?
 *  Thread Starter [Larrycreativeguy](https://wordpress.org/support/users/larrycreativeguy/)
 * (@larrycreativeguy)
 * [7 years, 6 months ago](https://wordpress.org/support/topic/contacting-subscribers/#post-10813584)
 * Hello!
 * I’m not sure what I was using before?
 * The subscribers are under the user section of the dashboard.
 *  Thread Starter [Larrycreativeguy](https://wordpress.org/support/users/larrycreativeguy/)
 * (@larrycreativeguy)
 * [7 years, 6 months ago](https://wordpress.org/support/topic/contacting-subscribers/#post-10813642)
 * The current program is “Email Subscribers & Newsletters”
 *  Moderator [James Huff](https://wordpress.org/support/users/macmanx/)
 * (@macmanx)
 * [7 years, 6 months ago](https://wordpress.org/support/topic/contacting-subscribers/#post-10816406)
 * Ok, those folks under your Dashboard’s Users section aren’t actually subscribers.
 * They’re using WordPress’s registration system, which is separate from all major
   subscription plugins. In almost all cases, they’re just spam bots preemptively
   getting around WordPress’s “must be registered and logged in to comment” anti-
   spam system.
 * Take a look at Settings > General in your site’s Dashboard, and uncheck “Anyone
   can Register” and save, this won’t affect Email Subscribers & Newsletters or 
   its subscriptions system, but it will stop those registrations you’re referring
   to.
 * Next, at the Users section of your site’s Dashboard, it’s safe to delete any 
   User there listed as a “Subscriber”. Don’t worry about the role’s name. Not only
   does Email Subscribers & Newsletters not use this, WordPress itself doesn’t even
   send subscription content. It was the most limited role, created for subscription
   plugins hence the name, but none use it. I tried to convince the developers to
   change the role’s name, but it appears to have been denied: [https://core.trac.wordpress.org/ticket/40599](https://core.trac.wordpress.org/ticket/40599)
 * So, to re-cap, switch off “Anyone can Register” at Settings > General, and delete“
   Subscribers” under Users. This will stop the problem, and it won’t affect Email
   Subscribers & Newsletters’ subscription system in the least.
 *  Thread Starter [Larrycreativeguy](https://wordpress.org/support/users/larrycreativeguy/)
 * (@larrycreativeguy)
 * [7 years, 6 months ago](https://wordpress.org/support/topic/contacting-subscribers/#post-10817241)
 * Thank you! Really slow service here!
 * I did uncheck “Anyone can Register” some time ago. Then I had the system scan
   for span and found about 900 of them.
 * At the moment, I’m on REALLLLLY slow internet so will have to wait to check things
   more thoroughly.
 * Larry

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Contacting subscribers?’ is closed to new replies.

## Tags

 * [contact](https://wordpress.org/support/topic-tag/contact/)
 * [email](https://wordpress.org/support/topic-tag/email/)
 * [subscribers](https://wordpress.org/support/topic-tag/subscribers/)

 * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
 * 5 replies
 * 2 participants
 * Last reply from: [Larrycreativeguy](https://wordpress.org/support/users/larrycreativeguy/)
 * Last activity: [7 years, 6 months ago](https://wordpress.org/support/topic/contacting-subscribers/#post-10817241)
 * Status: not resolved

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