A client asked me to help them with setting up the mobile version of their website. They have purchased WP-Touch Pro about a year ago, it was version 2.8
Because I updated their website, they are in need of the latest version of WP-Touch pro, so they should do an upgrade. But now the problem: they don't have the password to login to Bravenewcode.com. They only have an order confirmation and a license key that that I found it the backend, but that one doesn't seem to work (even though I didn't upgrade the plugin).
In order to receive support, guess what: you have to be logged in, which of course without a password they can't.
They have tried to reset the password and the password reset email with reset link does come in (so the email address is the right one), but according to them the reset link doesn't work. I also tried the reset link > and indeed it doesn't work due to 'invalid key' ?
Could anybody please tell me what to do? Who to contact? It might be that my clients don't really know what they are doing, but it might also be a Bravenewcode problem?
Some advise would be appreciated.