Support » Plugin: Jetpack - WP Security, Backup, Speed, & Growth » Contact Jetpack support

  • Resolved lynnb1234

    (@lynnb1234)


    Hi, I am trying to contact Jetpack support but keep going around in circles, I have forgotten my log in details and need help to get back into my account. I have Pro Jetpack but cannot find a simple contact form to get in touch, can anyone help?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor Stef

    (@erania-pinnera)

    Hi @lynnb1234!

    You can contact us via this contact form and mention this thread.

    Please also mention any site URLs (whether on WordPress.com or WordPress.org) that you own, as it will help us track down your account and help you with your login issue 🙂

    Thread Starter lynnb1234

    (@lynnb1234)

    Hi Stef, Thankyou for your reply, unfortunately I tried to contact Jetpack support via the form but ended go around in circles when I logged into wordpress.com and it said please connect your primary site jetpack connection but when I clicked it said 404 error on the page? So i have no way of contacting them.

    Can you suggest another way, I would appreciate a direct email from Jetpack then I could explain my problem.

    Regards
    Lynn

    Plugin Support bruceallen

    (@bruceallen)

    Happiness Engineer

    Hi @lynnb1234

    I’ve reached out to what I think is the correct email address on file for you. Can you check your emails?

    Best,

Viewing 3 replies - 1 through 3 (of 3 total)
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