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Contact form sending to wrong email address

  • Well…I’ve tried everything I know, but the Jetpack contact form is still sending the emails to an incorrect email address.

    Yes, I have tried to change the email in the contact form settings.
    Yes, the General settings in WP are correct.

    So, not sure what to do now. Every time someone sends and email, it goes to the wrong address.

    http://wordpress.org/plugins/jetpack/

Viewing 15 replies - 1 through 15 (of 18 total)
  • Plugin Author Jeremy Herve

    @jeherve

    Jetpack Mechanic

    Could you open the page containing the contact form, and check the shortcode generated by the form builder? Is the email address listed in that shortcode correct? If not, could you try to change it and let me know if it helps?

    I don’t see any email address in the shortcode. I’ve tried using the contact form settings to indicate a specific email address, but it isn’t working.

    Plugin Author Jeremy Herve

    @jeherve

    Jetpack Mechanic

    When you add a specific email address to the form, it should get added to the shortcode like so:

    [contact-form to='ab@cd.com'][contact-field label='Name' type='name' required='1'/][contact-field label='Email' type='email' required='1'/][contact-field label='Website' type='url'/][contact-field label='Comment' type='textarea' required='1'/][/contact-form]

    Could you try to add your email address manually and let me know if it helps?

    Thanks!

    I tried it manually, but then the page shows a bunch of error codes.

    Plugin Author Jeremy Herve

    @jeherve

    Jetpack Mechanic

    Could you paste the shortcode that’s included in your editor here?

    Thanks!

    This is how it shows up, even when I specify the email address to use…I added [contact-form to=’tbaker@timbakerhr.com’] manually, but I get errors

    [contact-form subject=’Contact from website’][contact-field label=’Name’ type=’name’ required=’1’/][contact-field label=’Email’ type=’email’ required=’1’/][contact-field label=’Website’ type=’url’/][contact-field label=’Subjecct’ type=’select’ required=’1′ options=’Comment,Question,Feedback,General Inquiry’/][contact-field label=’Comment’ type=’textarea’ required=’1’/][/contact-form]

    Plugin Author Jeremy Herve

    @jeherve

    Jetpack Mechanic

    That’s interesting. This shortcode is correct; it works correctly on my test site.

    Could you send a link to your contact page, or paste the errors you see when adding the contact form shortcode?

    Thanks!

    here’s the link to the contact page
    http://timbakerhr.com/contact-me/

    Sorry to butt in: I had a similar problem and I finally got it solved TODAY!

    In my case the issue was with the Web host and when they finally “modified the server side settings” (direct quote from their response), I started receiving emails into the email account I wanted to use for the forms…

    Maybe this will help you too, TBakerHR…

    Plugin Author Jeremy Herve

    @jeherve

    Jetpack Mechanic

    @tbakerhr I just tested the form, and it seems to work properly now; have you managed to solve the issue by yourself?

    I see that you tested it. The issue was not that it didn’t work, but that it was sending to the wrong address…which it still is. I received your test email, but it was not sent to my tbaker@timbakerhr.com address…it went to my timbakerhr@gmail.com address.

    Thoughts?

    Plugin Author Jeremy Herve

    @jeherve

    Jetpack Mechanic

    You mentioned errors when you added a custom email address to the form shortcode. Could you try to make the changes again, so I can see these errors?

    Thanks!

    Sure. When I add a custom email address to the short code using the “settings” in the form, nothing happens…it doesn’t even add it to the shortcode. But when I manually try to add it, that’s when I get the errors. Here they are…

    http://screencast.com/t/548dPXWdDttX

    Plugin Author Jeremy Herve

    @jeherve

    Jetpack Mechanic

    That’s interesting. Would you mind contacting us via email and creating a temporary admin account for us so we can run a few more tests with you?

    Be sure to mention this thread in your email so I can follow up.

    Thanks!

    Huh, weird stuff… I have the same issue!

    I got a wordpress site working on my local install, where I’m using my gmail address as the admin e-mail. English and French contact forms working perfectly as with all other elements of the site.

    I export the pages from my site to the live hosted site (it’s a local musician).

    1) The contact forms work, but the e-mails are *still* going to my e-mail address (admin e-mail address of the local test site), weird.

    2) I try adding the shortcode for specifying the e-mail explicitly ([contact-form to=’ab@cd.com’]), it has no effect. It is still sending the information to the admin e-mail on the source *test site*.

    3) I suspect that it’s because JetPack is connected to wordpress.com using my account, which has the same e-mail address. I update my wordpress.com to use my secondary e-mail address, this changes nothing, e-mails still going to the same (incorrect) e-mail address.

    4) The Dashboard – Feedback shows all of the contact form responses, the wordpress admin e-mail address on the live hosted site is most definitely set to a different e-mail address.

    Any thoughts? Great looking contact form by the way, I would hate to switch it to another plugin! The site is of a young prodigy here in Montreal, danielclarkebouchard.com (click on the ‘Contact’ menu in English, or ‘Nous joindre’ in French).

    shortcode:

    [contact-form][contact-field label='Name' type='name' required='1'/][contact-field label='Email' type='email' required='1'/][contact-field label='Website' type='url'/][contact-field label='Comment' type='textarea' required='1'/][/contact-form]

Viewing 15 replies - 1 through 15 (of 18 total)
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