Support » Plugin: Contact Form by WPForms - Drag & Drop Form Builder for WordPress » Contact Form sending multiple emails to same recipient

  • Resolved Micha85

    (@micha85)


    Hi,
    I set up a contact form on my website and sent a test email to the set up recipient email address. So far, he has received more than 6 messages, all with the same content from that same test message. Not sure how many more will be sent. Could you please tell me how to fix this glitch, as I couldn’t find a solution in this support forum or anywhere else?
    Thanks a lot,
    Michaela

Viewing 1 replies (of 1 total)
  • Prashant Rai

    (@prashantrai)

    Hello @micha85,

    Thanks for contacting us!

    Generally, the duplicate form submission is caused by Safari on iOS (iPhone, iPad). The users submit a form entry and either go to another app or open a new tab. At a later point in time Safari is reopened or the tab is brought to focus and then Safari refreshes the page as it deems it is “stale”. When Safari does this it triggers another submission. We’re currently looking into this issue and should get fixed in one of the future releases.

    In the meantime, you may consider enabling AJAX submission. Or, you can redirect the users to the thank you page.

    Thanks!

Viewing 1 replies (of 1 total)
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