Contact Form by BestWebSoft
[resolved] Contact Form Plugin Not Receiving Emails (2 posts)

  1. freshncolleen
    Posted 3 years ago #


    I am using your Contact Form plugin on my website. I've noticed that I only receive emails from certain email addresses and DON'T receive them from other email address.

    I can send from my school's email address, and my mom can also send me an email from her school email address. For some reason, I can't receive emails from Yahoo! addresses or Gmail addresses. I haven't tried Hotmail or other addresses.

    Is there a reason why this is happening?

    I need to launch my website as soon as possible. Thank you & God bless!


  2. bestwebsoft
    Plugin Author

    Posted 3 years ago #

    Hello freshncolleen,

    Please follow the instructions below:
    1) email messages can be marked as spam on the server. Please choose
    another email instead of the admin's one ('Use this email:' block) -
    for example, gmail or similar. If the message is sent, it means that
    email filtering is set on your server.
    2) Did you get any notifications about new users registration? If not,
    perhaps email sending is not set. if so, you should install an extra
    plugin called WP-mail-SMTP and configure it. Afterwards you should
    send a test email from this plugin and you will see if the plugin logs
    have errors.

    Kind regards,
    Support Team

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