I am losing business to your contact form. How do I get this resolved?????
I have the form installed on my website. Yesterday, a prospective client filled out the contact form and it came to me without any "identifying" information. The from address was my "server" address. I have no way to trace this person. First, do you have a record of who fills out the contact form? Second, when someone uses the contact form where does their information go to, nothing shows up anywhere on my site and nothing shows in the raw info of the email header that I receive from the contact form. I don't understand why you offer a contact form that does not work? It is an expensive way to find out that if someone contacts you, that you have no way of responding to them.