WordPress.org

Forums

Jetpack by WordPress.com
Contact Form not sending Feedback or Email (15 posts)

  1. Freshjulius
    Member
    Posted 2 years ago #

    I am unable to get Jetpack's Contact Forms to send either Feedback or emails (to both the default or defined email)

    I have tried deactivating all the plug-ins, uninstalling them, reinstalling them, uploading via FTP, etc, but I cannot get the Jetpack comment forms to work on this site.

    The site is:

    http://raleighdurhamroofing.com/contact-us/

    and the shortcode is:

    [contact-form to='sendto@email.com' subject='Contact from SLFC Roofing Website'][contact-field label='Your Name' type='name' required='1'/][contact-field label='Your Email Address' type='email' required='1'/][contact-field label='Phone Number Where We May Contact You' type='text' required='1'/][contact-field label='Street Address' type='text'/][contact-field label='Your Message' type='textarea' required='1'/][/contact-form]

    Are there any ideas or suggestions? I have pulled what's left of my hair out trying to get this to work.

    http://wordpress.org/extend/plugins/jetpack/

  2. Freshjulius
    Member
    Posted 2 years ago #

    Another note:

    When submitted the form never produces the "Message Sent" notification. It loads the #contact-form page/link when the form is submitted, but it just shows the form again, with the info still in it.

    I have also toggled on/off all of the "required" info, FWIW.

  3. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 2 years ago #

    Could you let me know if the messages appear under the "Feedbacks" menu in your dashboard?
    If they do, could you check if the messages are marked as Spam?

  4. Freshjulius
    Member
    Posted 2 years ago #

    Hi Jeremy,

    I am unable to get Jetpack's Contact Forms to send either Feedback or emails (to both the default or defined email)

    Thanks for the response!

  5. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 2 years ago #

    I just tested the form on your site, and could see the problem after submitting the form.

    We'll have a look at this problem in more detail, and we'll get back to you as soon as we find a solution.

    In the meantime, could you try to switch to a different theme, and see if that helps?

  6. tkoleva
    Member
    Posted 2 years ago #

    Hi,

    Have you found a solution to this problem? I have the same issue and can not resolve it.

    I can't send any message from the jetpack contact form. I try, but I don't receive the comment in my email box and feedback section. I think it does not send it at all, as I don't receive any confirmation that the message has been sent.

    Any ideas what is the problem?

  7. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 2 years ago #

    @tkoleva Could you post your site URL here, so I can have a look?

    If you want it to remain private, you can also contact us via this contact form:
    http://en.support.wordpress.com/contact/?jetpack=needs-service

  8. tkoleva
    Member
    Posted 2 years ago #

    Thank you for your prompt answer, Jeremy! Hope you can help me.

    This is a link to my contact page http://www.penseespositives.com/contact/

  9. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 2 years ago #

    @tkoleva Could you try to deactivate all other plugins on your site, one at a time, and let me know if your find a conflicting plugin?

  10. tkoleva
    Member
    Posted 2 years ago #

    I have only Akismet and Jetpack installed.
    I had already deactivated Akismet, but nothing changed.

  11. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 2 years ago #

    @tkoleva Thanks for the extra details. Could you try to switch to another theme for a few minutes, and see if the problem remains?

    Thanks.

  12. tkoleva
    Member
    Posted 2 years ago #

    Jeremy, is there something special to do in order to switch the theme safely?

    I mean, will it save all my customizations, so that when I switch it back later it will be the same as before?

    Is there some special instructions to follow and preventions or I just change the theme from the Appearance menu?

    I'm a novice so I'll appreciate your help.

    Thanks!

  13. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 2 years ago #

    I'm not familiar with the Thesis theme, so I'm not sure if your theme options are deleted when switching to a different theme.
    It might be worth taking note of the changes you made to your theme options before to make the switch, just to be sure.

  14. tkoleva
    Member
    Posted 2 years ago #

    I switched to twenty eleven theme and it worked. However, when I switch back to Thesis theme I have the same problem.

    Is there a way to make it work on Thesis?

  15. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 2 years ago #

    Could you contact the Thesis support team, and ask them if they know of any incompatibilities between Jetpack and Thesis? They might know of a work around for this problem.

Topic Closed

This topic has been closed to new replies.

About this Plugin

  • Jetpack by WordPress.com
  • Frequently Asked Questions
  • Support Threads
  • Reviews

About this Topic