• Resolved kurokood

    (@kurokood)


    Hello,

    For some reason I am not receiving email notifications after forms are being filled out on my website. http://www.yolowtv.com I am running the free version and have tried several email addresses, still not receiving emails. I have also checked the spam folder and i did not see anything. I really like your form and would like to use it for my website. What would i do to correct this issue?

    Thanks

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  • Plugin Author Jared Atchison

    (@jaredatch)

    By default contact forms are set to send “from” the person who filled it out, however this is likely causing it to be flagged. Instead the “From Email” should be changed to your own email address (or {admin_email}) – see https://cl.ly/101d1u1g0T2M – this is what many other form plugins default to.

    The long term solution would be to install and configure SendGrid as mentioned above because this is only getting worse and service providers are tightening restrictions to fight spam.

    We have a blog post that covers the basics of configuring your site to send using an authenticated SMTP method, which will result in the best email delivery.

    https://wpforms.com/send-emails-wordpress-using-smtp-step-step/

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