Contact form not sending

(@takayukister)

What other plugins and theme do you use on the site?

Thread Starter

(@danstramer)

Hi @takayukiser,
These are the sites details. The theme is based on wp’s 2010 theme.


### wp-core ###

version: 5.7
site_language: he_IL
user_language: he_IL
timezone: Asia/Jerusalem
permalink: /%category%/%postname%/
https_status: true
multisite: false
user_registration: 0
blog_public: 1
default_comment_status: open
environment_type: production
user_count: 3
dotorg_communication: true

### wp-paths-sizes ###

wordpress_path: /home/amihayco/yoga-studio.co.il
wordpress_size: 144.02 MB (151015991 bytes)
uploads_path: /home/amihayco/yoga-studio.co.il/wp-content/uploads
uploads_size: 207.97 MB (218070752 bytes)
themes_path: /home/amihayco/yoga-studio.co.il/wp-content/themes
themes_size: 8.28 MB (8677720 bytes)
plugins_path: /home/amihayco/yoga-studio.co.il/wp-content/plugins
plugins_size: 76.38 MB (80090256 bytes)
database_size: 65.13 MB (68295309 bytes)
total_size: 501.78 MB (526150028 bytes)

### wp-dropins (2) ###

advanced-cache.php: true
maintenance.php: true

### wp-active-theme ###

name: Yoga Studio Responsive (yoga-studio-responsive)
version: 1.4
author: Dan Stramer
author_website: (undefined)
parent_theme: none
theme_features: core-block-patterns, editor-style, post-formats, post-thumbnails, automatic-feed-links, menus, custom-background, custom-header, widgets
theme_path: /home/amihayco/yoga-studio.co.il/wp-content/themes/yoga-studio-responsive
auto_update: כיבוי

### wp-themes-inactive (5) ###

GalorDesign's Yoga Studio: version: 1.0.0, author: Galor Design, עדכונים אוטומטיים מושבתים
Twenty Ten: version: 3.3, author: צוות וורדפרס, עדכונים אוטומטיים מושבתים
Twenty Twenty-One: version: 1.2, author: צוות וורדפרס, עדכונים אוטומטיים מושבתים
Yoga Studio 2: version: 1.4, author: Dan Stramer, עדכונים אוטומטיים מושבתים
Yoga Studio: version: 1.2, author: Dan Stramer - Dan Media Design, עדכונים אוטומטיים מושבתים

### wp-mu-plugins (1) ###

ManageWP - Worker Loader: author: ManageWP, version: (undefined)

### wp-plugins-active (30) ###

Advanced Custom Fields: version: 5.9.5, author: Elliot Condon, עדכונים אוטומטיים מושבתים
Advanced Custom Fields: Options Page: version: 2.1.0, author: Elliot Condon, עדכונים אוטומטיים מושבתים
Advanced Custom Fields: Repeater Field: version: 2.1.0, author: Elliot Condon, עדכונים אוטומטיים מושבתים
Akismet Anti-Spam: version: 4.1.9, author: Automattic, עדכונים אוטומטיים מושבתים
Ambrosite Body Class Enhanced: version: 1.3, author: J. Michael Ambrosio, עדכונים אוטומטיים מושבתים
CF7 to Webhook: version: 2.2.3, author: Mário Valney, Vizir Software Studio, עדכונים אוטומטיים מושבתים
Classic Editor: version: 1.6, author: WordPress Contributors, עדכונים אוטומטיים מושבתים
Contact Form 7: version: 5.4, author: Takayuki Miyoshi, עדכונים אוטומטיים מושבתים
Display Posts: version: 3.0.2, author: Bill Erickson, עדכונים אוטומטיים מושבתים
Flamingo: version: 2.2.1, author: Takayuki Miyoshi, עדכונים אוטומטיים מושבתים
Honeypot for Contact Form 7: version: 2.0.5, author: Nocean, עדכונים אוטומטיים מושבתים
Jetpack by WordPress.com: version: 9.6, author: Automattic, עדכונים אוטומטיים מושבתים
ManageWP - Worker: version: 4.9.8, author: GoDaddy, עדכונים אוטומטיים מושבתים
Meteor Slides: version: 1.5.6, author: Josh Leuze, עדכונים אוטומטיים מושבתים
NextGEN Gallery: version: 3.9.1, author: Imagely, עדכונים אוטומטיים מושבתים
PHP Code Widget: version: 2.3, author: Otto, עדכונים אוטומטיים מושבתים
Really Simple SSL: version: 4.0.13, author: Really Simple Plugins, עדכונים אוטומטיים מושבתים
Regenerate Thumbnails: version: 3.1.5, author: Alex Mills (Viper007Bond), עדכונים אוטומטיים מושבתים
Relevanssi: version: 4.12.5, author: Mikko Saari, עדכונים אוטומטיים מושבתים
Responsive Menu Pro: version: 3.1.31, author: ExpressTech, עדכונים אוטומטיים מושבתים
Share Buttons by AddThis: version: 6.2.6, author: The AddThis Team, עדכונים אוטומטיים מושבתים
Sucuri Security - Auditing, Malware Scanner and Hardening: version: 1.8.26, author: Sucuri Inc., עדכונים אוטומטיים מושבתים
TablePress: version: 1.13, author: Tobias Bäthge, עדכונים אוטומטיים מושבתים
TablePress Extension: Responsive Tables: version: 1.8, author: Tobias Bäthge, עדכונים אוטומטיים מושבתים
Widget Logic: version: 5.10.4, author: WPChef, עדכונים אוטומטיים מושבתים
WordPress Importer: version: 0.7, author: wordpressdotorg, עדכונים אוטומטיים מושבתים
WP-PageNavi: version: 2.93.4, author: Lester 'GaMerZ' Chan, עדכונים אוטומטיים מושבתים
WP Rocket: version: 3.8.8, author: WP Media, עדכונים אוטומטיים מושבתים
WP RSS Images: version: 1.1, author: Alain Gonzalez, עדכונים אוטומטיים מושבתים
Yoast SEO: version: 16.1.1, author: Team Yoast, עדכונים אוטומטיים מושבתים

### wp-plugins-inactive (1) ###

Easy WP SMTP: version: 1.4.6, author: wpecommerce, alexanderfoxc, עדכונים אוטומטיים מושבתים

### wp-media ###

image_editor: WP_Image_Editor_Imagick
imagick_module_version: 1802
imagemagick_version: ImageMagick 7.0.10-10 Q16 x86_64 2020-07-09 https://imagemagick.org
file_uploads: File uploads is turned off
post_max_size: 128M
upload_max_filesize: 128M
max_effective_size: 128 MB
max_file_uploads: 20
imagick_limits: 
	imagick::RESOURCETYPE_AREA: 62 GB
	imagick::RESOURCETYPE_DISK: 9.2233720368548E+18
	imagick::RESOURCETYPE_FILE: 37500
	imagick::RESOURCETYPE_MAP: 62 GB
	imagick::RESOURCETYPE_MEMORY: 31 GB
	imagick::RESOURCETYPE_THREAD: 1
gd_version: 2.2.5
ghostscript_version: unknown

### wp-server ###

server_architecture: Linux 3.10.0-962.3.2.lve1.5.42.el7.x86_64 x86_64
httpd_software: LiteSpeed
php_version: 7.4.16 64bit
php_sapi: litespeed
max_input_variables: 10240
time_limit: 300
memory_limit: 512M
max_input_time: 300
upload_max_filesize: 128M
php_post_max_size: 128M
curl_version: 7.71.0 OpenSSL/1.1.1d
suhosin: false
imagick_availability: true
pretty_permalinks: true
htaccess_extra_rules: true

### wp-database ###

extension: mysqli
server_version: 10.2.37-MariaDB-log
client_version: 10.2.37-MariaDB

### wp-constants ###

WP_HOME: undefined
WP_SITEURL: undefined
WP_CONTENT_DIR: /home/amihayco/yoga-studio.co.il/wp-content
WP_PLUGIN_DIR: /home/amihayco/yoga-studio.co.il/wp-content/plugins
WP_MEMORY_LIMIT: 40M
WP_MAX_MEMORY_LIMIT: 512M
WP_DEBUG: false
WP_DEBUG_DISPLAY: true
WP_DEBUG_LOG: false
SCRIPT_DEBUG: false
WP_CACHE: true
CONCATENATE_SCRIPTS: undefined
COMPRESS_SCRIPTS: undefined
COMPRESS_CSS: undefined
WP_LOCAL_DEV: undefined
DB_CHARSET: utf8
DB_COLLATE: undefined

### wp-filesystem ###

wordpress: writable
wp-content: writable
uploads: writable
plugins: writable
themes: writable
mu-plugins: writable

### jetpack ###

site_id: 80692118
ssl_cert: No
time_diff: undefined
version_option: 9.6:1617729615
old_version: 9.5:1615168935
public: Public
master_user: #6 Yoga-Studio
current_user: #4 dan
tokens_set: Blog 
blog_token: 4xFejY9KuuUYoFi3deE%T%Pl)Q^LQzbG
user_token: Not set.
version: 9.6
jp_plugin_dir: /home/amihayco/yoga-studio.co.il/wp-content/plugins/jetpack/
plan: free
protect_header: {"trusted_header":"REMOTE_ADDR","segments":1,"reverse":false}
full_sync: {"started":"Thu, 01 Jan 1970 00:00:00 +0000","finished":"Thu, 01 Jan 1970 00:00:00 +0000","progress":[],"config":[]}
sync_size: undefined
sync_lag: 0 seconds
full_sync_size: undefined
full_sync_lag: 0 seconds
idc_urls: {"home":"https:\/\/www.yoga-studio.co.il","siteurl":"https:\/\/www.yoga-studio.co.il","WP_HOME":"","WP_SITEURL":""}
idc_error_option: false
idc_optin: true
cxn_tests: All Pass.

Plugin Author

(@takayukister)

Who is your host?

Thread Starter

(@danstramer)

it’s an Israeli hosting company:
https://jetserver.co.il/

I have ~45 sites hosted there on a shared plan.

Plugin Author

(@takayukister)

I see. I just wondered if you really need to use caching plugins like WP Rocket. The host seems to provide a caching solution as a drop-in plugin (advanced-cache.php).

Thread Starter

(@danstramer)

They actually requested that I install a caching plugin.
Do you think this is because of caching?
What about the trailing slash thing – is it not relevant?
The server has been giving me issues and timeouts, so could the CF7 issue be impacted by that?

Plugin Author

(@takayukister)

Why you are advised to deactivate plugins and switch to the default theme.

I don’t know if it’s due to caching, but I think it’s likely to have something to do with one of the plugins or the theme. Try switching to the default theme, deactivating all plugins excluding Contact Form 7, Akismet Anti-Spam, Classic Editor, Flamingo and WordPress Importer, and clearing all cache data.

Thread Starter

(@danstramer)

I found the culprit, it has to do with wp-rocket.
They wrote about it here.
Can you confirm this is the best practice fix for the issue? this is what they recommend on their site:
https://docs.wp-rocket.me/article/1495-contact-form-7-is-not-working

This is what was said on wp rocket’s facebook group by one of the users:
“it’s very much an issue with contact form 7 where it swapped to using the rest api for submissions as opposed to ajax. What ends up happening is the nonce expires if the page is cached. I didn’t check how long it expires but you’re going to either need to keep lowering the global cache time OR exclude the page from cache.”

Could you please advise?
Thanks,
Dan

Plugin Author

(@takayukister)

WP Rocket’s second advice to set a short cache lifespan is very valid. Not only with WP Rocket (and not only for Contact Form 7), as a general advice, setting too long cache lifespan should be avoided.

Thread Starter

(@danstramer)

What would you consider as short?

Plugin Author

(@takayukister)