Contact form not sending

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Author Takayuki Miyoshi

    (@takayukister)

    11 years ago

    FAQ > I see a response message “Your message was sent successfully” with green border, but I never receive a mail for that.

    7storiesdeep

    (@7storiesdeep)

    11 years ago

    I’m having the same problem at poppyx. The message appears to be sent successfully, but never shows up in my gmail inbox. I read the link from Takayuki Miyoshi but I need some ideas on how to resolve the problem.

    http://www.brokbuilt.com/#order-form

    Thread Starter poppyx

    (@poppyx)

    11 years ago

    How do I check the log of my mail server?

    7storiesdeep

    (@7storiesdeep)

    11 years ago

    Good question poppyx. I just shot you an email using your form at evanstonpremier.com. Holler if it came through by chance.

    7storiesdeep

    (@7storiesdeep)

    11 years ago

    Checked my mail server log, and saw this:

    Return-Path: <>
    X-Original-To: broksorensen@new-kent.dreamhost.com
    Delivered-To: broksorensen@new-kent.dreamhost.com
    Received: by new-kent.dreamhost.com (Postfix)
    id CEE04300195; Fri, 12 Apr 2013 21:03:01 -0700 (PDT)
    Date: Fri, 12 Apr 2013 21:03:01 -0700 (PDT)
    From: MAILER-DAEMON@new-kent.dreamhost.com (Mail Delivery System)
    Subject: Undelivered Mail Returned to Sender
    To: broksorensen@new-kent.dreamhost.com
    Auto-Submitted: auto-replied
    MIME-Version: 1.0
    Content-Type: multipart/report; report-type=delivery-status;
    boundary=”C0E66300190.1365825781/new-kent.dreamhost.com”
    Content-Transfer-Encoding: 8bit
    Message-Id: <20130413040301.CEE04300195@new-kent.dreamhost.com>

    This is a MIME-encapsulated message.

    –C0E66300190.1365825781/new-kent.dreamhost.com
    Content-Description: Notification
    Content-Type: text/plain; charset=us-ascii

    This is the mail system at host new-kent.dreamhost.com.

    I’m sorry to have to inform you that your message could not
    be delivered to one or more recipients. It’s attached below.

    If you are a current customer of DreamHost, please contact our
    technical support team here

    https://panel.dreamhost.com/support

    If you are not a customer please use our contact form at.

    http://dreamhost.com/contact

    If you do so, please include this email in your support ticket. You can
    delete your own text from the attached returned message.

    DreamHost Email Support

    <7storiesdeep@gmail.com>: host
    iad1-vsguest-relay1.dreamhost.com[208.113.157.44] said: 550 5.7.1 Sender
    domain not allowed. Please read: http://dhurl.org/20b (in reply to end of
    DATA command)

    –C0E66300190.1365825781/new-kent.dreamhost.com
    Content-Description: Delivery report
    Content-Type: message/delivery-status

    Reporting-MTA: dns; new-kent.dreamhost.com
    X-Postfix-Queue-ID: C0E66300190
    X-Postfix-Sender: rfc822; broksorensen@new-kent.dreamhost.com
    Arrival-Date: Fri, 12 Apr 2013 21:03:01 -0700 (PDT)

    Final-Recipient: rfc822; 7storiesdeep@gmail.com
    Action: failed
    Status: 5.7.1
    Remote-MTA: dns; iad1-vsguest-relay1.dreamhost.com
    Diagnostic-Code: smtp; 550 5.7.1 Sender domain not allowed. Please read:
    http://dhurl.org/20b

    –C0E66300190.1365825781/new-kent.dreamhost.com
    Content-Description: Undelivered Message
    Content-Type: message/rfc822
    Content-Transfer-Encoding: 8bit

    Return-Path: <broksorensen@new-kent.dreamhost.com>
    Received: by new-kent.dreamhost.com (Postfix, from userid 13640398)
    id C0E66300190; Fri, 12 Apr 2013 21:03:01 -0700 (PDT)
    To: 7storiesdeep@gmail.com
    Subject: [your-subject]
    X-PHP-Originating-Script: 13640398:class-phpmailer.php
    Date: Sat, 13 Apr 2013 04:03:01 +0000
    From: Jonathan <centervillemailbox@gmail.com>
    Message-ID: <53ff1a4b71bbcd1dd960e83fa327398f@www.brokbuilt.com>
    X-Priority: 3
    X-Mailer: PHPMailer 5.2.1 (http://code.google.com/a/apache-extras.org/p/phpmailer/)
    MIME-Version: 1.0
    Content-Transfer-Encoding: 8bit
    Content-Type: text/plain; charset=”UTF-8″

    From: Jonathan <centervillemailbox@gmail.com>
    Subject: [your-subject]
    Phone: 801-415-9554
    Item: STORAGE BENCH BWB006
    Finish Type: Solid (no distressing, no bare wood showing)
    Color: Black
    Quantity: 1
    Delivery Method: Pick up
    Street Address:
    Missouri Resident:

    —
    This mail is sent via contact form on BrokBuilt http://www.brokbuilt.com

    –C0E66300190.1365825781/new-kent.dreamhost.com–

    Any ideas on how to solve the problem?

    7storiesdeep

    (@7storiesdeep)

    11 years ago

    poppyx, to check mail server, log into FTP, then click on Maildir>new. At least that’s where I found mine.

    Thread Starter poppyx

    (@poppyx)

    11 years ago

    I will take a look at the Maildir>new file now. Thannks!

    Thread Starter poppyx

    (@poppyx)

    11 years ago

    Hi 7storiesdeep,
    I don’t know if you figured out the problem but I finally got it the Contact form 7 to work after talking to Dreamhost. Dreamhost has a policy that you have to have an email address set up with Dreamhost and this is the address that you have to put in the “From” box in your settings for the Contact 7 plug-in. Who would have guessed? Anyway, to create your new Dreamhost email address go to this link below and then enter the new email address in the settings.

    https://panel.dreamhost.com/index.cgi?tree=mail.addresses&amp;
    (Panel > ‘Manage Emails’)

    Hope this works!

    7storiesdeep

    (@7storiesdeep)

    11 years ago

    Thanks poppyx. That worked! Glad you figured it out too. Man, this stuff is rough sometimes. Enjoy your evening!

    michaelruk

    (@michaelruk)

    11 years ago

    Hi all, I am having very similar issuues to the above. Using WordPress 3.1.4 and contact form version 2.4.5. – Green successful box yet no e-mail received.

    I recently added a new form to my site, tested the form and noticed no e-mail had been received, tried it again and still nothing received. So tested the others to discover none work. I have tried several e-mail addresses in the ‘to’ field within the ‘Mail’ section to test if there was a problem with an account but after using four e-mail addressses still no form received, and nothing in spam box either.

    One of these is a btinternet e-mail. I have logged in, checked the spam filter settings but nothing stands out as being problematic and the blacklist doesn’t contain anything linked to my domain. I have done this for my hotmail account and still nothing in spam, filter or black/white list. I have also been in touch with my personal hosting company. They can see the form has been ‘clicked / submitted’ and it all appears okay from their side so their technical support have got to investigate.

    The last form I received was about a month ago. I have not altered any settings other than the e-mail ‘to’ fields and am now struggling to see whats going wrong? Could it be the version of contact form and wordpress?

    May anybody be able to assist with this please?
    Thanks in advace.

Viewing 10 replies - 1 through 10 (of 10 total)
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