Support » Plugin: Caldera Forms - More Than Contact Forms » Contact form not saving

  • laymonk

    (@laymonk)


    Hi,

    I installed Caldera Forms, but all my attempts to create a contact form result in no action and no errors in the logs (with WP_DEBUG enabled).

    Any known conflicts with other plugins?

    Any suggestions on how I might troubleshoot this problem?

    Platform: Apache, PHP-7.0, WP 4.9

Viewing 5 replies - 1 through 5 (of 5 total)
  • wilfried1954

    (@wilfried1954)

    I’m not from Caldera forms, but I suggest you install https://wordpress.org/plugins/health-check/

    Possible you find this way where the conflict is (if any).

    Regards, Wilfried

    laymonk

    (@laymonk)

    Thanks a million for the suggestion, @wilfried1954.

    This site is in production, so I am concerned about some of the negative reviews for that health-check plugin … many reporting that it completely broke their site, but then again it could be for incorrect usage.

    I will deactivate and remove the plugin, and then re-install. Will hold out to see if there are any other suggestions from Caldera before resorting to health-check.

    wilfried1954

    (@wilfried1954)

    What you also can do if you don’t trust the healt check plugin:
    – deactivate all other plugins
    – if solved:
    – reactivate one by one then you know witch plugins conflict
    – is same problem then switch to the standard WP theme
    – if solved then you know it is conflict with theme

    I think this is minimum information that the developers of Caldera need to solve the problem.

    laymonk

    (@laymonk)

    Thanks again @wilfried1954 … I looked closer, and this does look like an excellent plugin to use in situations like these, because it disables the plugins just for you the troubleshooter.

    From WP Handbook appendix:

    When utilizing the troubleshooting mode, your currently logged in user is given a stripped down version of WordPress, where all plugins are disabled and one of the default themes is activated.

    It is important to note that this is only the case for your user, it does not affect any other site visitors, or users of your site, for them the theme will be the same, and all plugins will still be running as before.

    I looked at this plugin many times in the past, but always the reviews put me off. Thanks for making me look again. I will give it a go, soon as I can find time.

    laymonk

    (@laymonk)

    I have now had a chance to test out Caldera Forms with all plugins disabled, and it really is broken for me on this server. Just would not save forms.

    I have gone through all the settings and installation guide to be sure I have not missed anything.

    Finally, I went to another VPS and installed the same set of plugins on this failing server, and Caldera Forms is saving forms and working well there.

    So, it seems my problem is that of the server environment:

    I have nginx/php-fpm, PHP 7.3.11, WP 4.9 on the server where CF works.

    I have Apache, PHP 7.0.33, WP 4.9 on the server where CF doesn’t work.

    Additionally, the health-check plugin on the server where CF fails, flagged the following missing recommended wordpress plugins (which are available on the server where everything is working fine):

    The optional module, bcmath, is not installed, or has been disabled.
    Warning The optional module, exif, is not installed, or has been disabled.
    Warning The optional module, fileinfo, is not installed, or has been disabled.
    Warning The optional module, libsodium, is not installed, or has been disabled.
    Warning The optional module, imagick, is not installed, or has been disabled.

    Could PHP 7.0.33 and these missing PHP modules be at the back of this problem? Is there any dependency on these modules ?

    Is there a list of requirements for Caldera Forms ?

    • This reply was modified 12 months ago by James Huff.
    • This reply was modified 12 months ago by laymonk.
Viewing 5 replies - 1 through 5 (of 5 total)
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