Contact Form No Longer Sending – Spinner just spins

  • Resolved richardburrow82

    (@richardburrow82)


    6 years, 5 months ago

    Hello – thanks in advance for any help anyone in the forum can offer.

    PROBLEM: the contact form on the homepage no longer sends. After pressing submit, the spinning gif to the right of the submit button just spins and the form is not submitted and no email is sent.

    I have recently added Akismet spam prevention integration to the contact form, and have upgraded the WordPress to Install 5.0.2 but I don’t think this is the issue – see background info below.

    BACKGROUND INFO:
    – I have created WordPress site using the QUODE Bridge theme, and contact from 7 form.
    – I have recently updated the site to WordPress 5.0.2
    – I have recently updated the Contact Form 7 plugin to 5.1.1
    – I have recently added the Akismet spam prevention integration to the form
    – I have an identical development version of the site (same version of WordPress and Contact form 7 plugin with same Akismet spam prevention integration) and it works fine locally
    – I have confirmed that phpmail is working on the live site/server, as I have tried to create a new user account on the site, and the confirmation email is sent/received.
    – Looking at the developer console in Chrome after pressing submit I see the following red warning:
    Failed to load resource: the server responded with a status of 500 (Internal Server Error) “http://cgwaesthetics.co.uk/wp-json/contact-form-7/v1/contact-forms/314/feedback”

    I’ve tried the usual basics, of disabling all other plugins and testing the form again and it still doesn’t work.
    I’ve tried wiping the site from the server and re-uploading.

    Has anyone experienced the same error, or know how to fix this?
    Its driving me mad!

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Takayuki Miyoshi

    (@takayukister)

    6 years, 5 months ago

    FAQ > The spinning arrow icon shows up once I submit a form, but then nothing happens.

    Thread Starter richardburrow82

    (@richardburrow82)

    6 years, 5 months ago

    Hi Takayuki Miyoshi (@takayukister)

    Thanks for your suggestion – I’ve tried deactivating all other plugins and just activating the default theme but this did not work. The spinner just spins after submitting the form and nothing happens.

    Any other suggestions?

    Thread Starter richardburrow82

    (@richardburrow82)

    6 years, 5 months ago

    I have resolved this issue. Turns out the internal server error was caused by my accidentally uploading the local dev copy of the .htaccess file.
    This was causing the internal server error due to an incorrectly specified RewriteBase variable.

    Solution was to delete the .htaccess file on the live server and then go into wordpress settings > permalinks and then pressing save. This generates a new correct .htaccess file on the live server. This fixed the problem.

Viewing 3 replies - 1 through 3 (of 3 total)
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