Support » Plugin: Jetpack - WP Security, Backup, Speed, & Growth » Contact Form – New Fields data is not sent in email

  • Resolved Saurabh Jain

    (@saurabhsjain91)


    Hi There,

    I have used Jetpack’s contact form. Using it i have created 3 extra fields but when i fill data and submit, the data of all fields is not sent in email.

    I am able to to see all fields data in Feedback but not in email, only the data of default fields (Name, email, comment) is sent by email.

    https://wordpress.org/plugins/jetpack/

Viewing 3 replies - 1 through 3 (of 3 total)
  • Hello,
    Me and Saurabh are colleagues…
    We just found out that the issue shows up when we have the W3 Total cache plugin activated…
    When I deactivate it, the data of all the fields is received in email…
    On activating, new field’s data (like Phone number, Occupation, etc) is missing in the email.

    Just disabled the Database caching option of W3TC and the issue is resolved…
    @saurabh: please confirm this and mark this as resolved…

    Thread Starter Saurabh Jain

    (@saurabhsjain91)

    Yup, the issue was because of W3TC.

    Hope this thread will help someone. 🙂

Viewing 3 replies - 1 through 3 (of 3 total)
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