Title: Contact form fields not changing
Last modified: October 18, 2016

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# Contact form fields not changing

 *  Resolved [ac1643](https://wordpress.org/support/users/ac1643/)
 * (@ac1643)
 * [9 years, 8 months ago](https://wordpress.org/support/topic/contact-form-fields-not-changing/)
 * Hi,
 * I’m trying to remove the website and phone field from the inbuilt contact form,
   but every time I untick the boxes and press save nothing changes and the boxes
   remain ticked. I’ve only noticed this problem recently so it could be a change
   in an update.
 * I’ve looked at the ‘Nothing happens when I make changes’ section of your troubleshooting
   but that doesn’t help. I also tried to submit a request to your website but it
   wouldn’t send it for some reason.
 * Any help appreciated.
 * Thanks

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Contributor [redsand](https://wordpress.org/support/users/redsand/)
 * (@redsand)
 * [9 years, 8 months ago](https://wordpress.org/support/topic/contact-form-fields-not-changing/#post-8325680)
 * Hi ac1643,
 * We’ll be happy to help you out. As we’ve noted on your previous support request:
 * > Please note that the WP-SpamShield Support page is our main support venue, 
   > not the WordPress forums here, so that will always be the best way to get a
   > quick response and resolve any tech support issues.
 * Please address your questions there so we can look into it for you.
 * If the support form doesn’t submit, you just need to follow the error prompts,
   and then it will work just fine. 🙂
 * – Scott
 *  Plugin Contributor [redsand](https://wordpress.org/support/users/redsand/)
 * (@redsand)
 * [9 years, 8 months ago](https://wordpress.org/support/topic/contact-form-fields-not-changing/#post-8342644)
 * I just wanted to follow up. We never received any further info from you.
 * We ran some tests, and did find a bug in the contact form settings that affects
   version 1.9.9.3. This is fixed in version 1.9.9.4.
 *  Thread Starter [ac1643](https://wordpress.org/support/users/ac1643/)
 * (@ac1643)
 * [9 years, 7 months ago](https://wordpress.org/support/topic/contact-form-fields-not-changing/#post-8350192)
 * Hi Scott,
 * Sorry, I’ve been away the last few days and didn’t get time to pursue this. That’s
   great, thanks for looking into it and fixing the issue.
 *  Plugin Contributor [redsand](https://wordpress.org/support/users/redsand/)
 * (@redsand)
 * [9 years, 7 months ago](https://wordpress.org/support/topic/contact-form-fields-not-changing/#post-8350234)
 * [@ac1643](https://wordpress.org/support/users/ac1643/),
 * You’re welcome! Hope your trip went well. 🙂
 * Have a good one.
 * – Scott

Viewing 4 replies - 1 through 4 (of 4 total)

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 * 4 replies
 * 2 participants
 * Last reply from: [redsand](https://wordpress.org/support/users/redsand/)
 * Last activity: [9 years, 7 months ago](https://wordpress.org/support/topic/contact-form-fields-not-changing/#post-8350234)
 * Status: resolved