Contact form emails queries, doesn't redirect user or display form sent message

  • Resolved Becca

    (@rebecce)


    7 years, 9 months ago

    As in title. If a user submits a contact via the contact form, it does get emailed to me. However, the form does not redirect the user to the URL I have specified, and the contact form does not show the message I have specified confirming the contact submission was successful. (In fact, the contact form does not display any message at all after submission.)

    What does happen after submission is that a little moving bar (i.e. the bar looks sort of like a “loading” animation) appears underneath the “Submit” button, and then nothing else happens. That bar keeps looking like it’s loading something.

    I have looked through all the options but cannot see anything that would make this happen. I have got multiple people to test the contact form, and all of them have got this result.

    I would very much like to fix this. Much as I do receive the contact request into my email, I don’t want to give visitors the idea that my site is not working properly.

    You can see / test the contact form for yourself here: http://www.beccajuddediting.com#contact

    And, finally, thanks for an otherwise very good contact form plugin. As someone who’s not all that technical, the plugin is a joy to use (other than this problem). I intend to give a 5 star review, though would quite like help with this problem first!

    Thanks for your time.

    https://wordpress.org/plugins/contact-form-by-supsystic/

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author supsystic

    (@supsysticcom)

    7 years, 9 months ago

    Hello Becca,

    I check your website, there’s an error in AJAX-request.
    All AJAX request redirected to the http://www.beccajuddediting.com instead of http://www.beccajuddproofreading.com

    here’s screenshot http://prntscr.com/bjlby1

    For more information send me request through the ticket system http://supsystic.com/contact-us/

    Thread Starter Becca

    (@rebecce)

    7 years, 9 months ago

    Hurrah! I’ve fixed it. Thank you for finding that for me.

    I believe the “thank you for contacting” message now works, although the redirect happens so quickly that it was hard to see the message. I think I will remove the redirect.

    One thing though: the “thank you for contacting” message is in a very bright, hard-to-read blue. How can I change that colour in the plugin settings?

    Plugin Author supsystic

    (@supsysticcom)

    7 years, 9 months ago

    Hello!
    Please try to use this css code in CSS editor of plugin – 

    #[SHELL_ID] .cfsSuccessMsg {
    color: #fff !important;
}

    where #fff – is color which you desire.

Viewing 3 replies - 1 through 3 (of 3 total)
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