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[resolved] Contact form doesn't save e-mail (4 posts)

  1. Maria Economides
    Member
    Posted 2 years ago #

    Hello.

    I am using Jetpack Contact Form on a bilingual website (http://villaghisi.gr/el/epikoinonia/ & http://villaghisi.gr/contact/). I follow the process just fine, but the form doesn't save my e-mail. The result is that the submitted messages are visible in the Feedback area, but they are not sent to my e-mail. How can I fix this?

    https://wordpress.org/plugins/jetpack/

  2. Richard Archambault
    Happiness Engineer
    Plugin Contributor

    Posted 2 years ago #

    Hi!

    Have you tried with adifferent email address, to see if you can confirm that they get sent out? Have you checked your spam folder, in case they are getting sent to spam?

    Try that and let me know.

  3. Maria Economides
    Member
    Posted 2 years ago #

    Hello!

    I tried with a different e-mail and it works. I guess it's not working when the sender's e-mail (the one I insert in the relevant field) is the same as the recipient's one.

    Thank you!

  4. Richard Archambault
    Happiness Engineer
    Plugin Contributor

    Posted 2 years ago #

    Hi Maria,

    Well, that actually works for me, I do still get the email even if both emails are the same. If you want to continue trying to solve this, let me know!

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