Support » Plugin: IgniteUp - Coming Soon and Maintenance Mode » Contact form doesn’t accept e-mail + remove section?

  • Resolved reca26


    Hello –
    I’m a fan of this plugin and just have bought your Two Face skin, but having a problem with the contact form:
    When I try to send a test message the system is always telling me “Please enter a valid email address”.
    (All tested email addresses are definitely existing and a receive email adress is entered under “common options”)

    Additionally I would like to know if it is possible to elimnate or disable the second section, as I don’t need it.

    Regards from Germany

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Ceylon Systems


    Hi @reca26,

    The issue you are facing is odd. But please contact us via the support form here with your website URL so that we can have a look at the issue as well.

    About the sections, we currently don’t have a feature implemented to disable sections. But we will definitely add that feature in an update. Thanks for pointing that requirement for us. Appreciate your patience. Please talk to us by contacting via the above link so that we can assist you further.

    Thank you.

    Hello – I’ve sent you some mails via your support form.
    I wasn’t able to solve this problem, and had to switch to another plugin.
    To be honest, I would like to get my money back, as the Two Face skin isn’t working.

    As I’m a fan of your plugin and the free-version, I will come back as a pro-user as soon as you have fixed this issue (and maybe offer a function to disable Igniteup for selected pages).

    Kind regards

    Plugin Author Ceylon Systems


    Hi @reca26,

    We have added a fix for the contact form issue. Please download the updated template file from My Account section of our website. I have already replied to your support ticket.

    Thank you for your patience.

    Thank you – kind regards – Reca

Viewing 4 replies - 1 through 4 (of 4 total)
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