Support » Plugin: Contact Form by BestWebSoft » Contact form does not work properly!

  • Resolved Niniky

    (@niniky)


    Hello,

    I use Contact Form by BestWebSoft 3.9.7 and Captcha by BestWebSoft 4.1.7 on my sites. I have just realised that It does not work properly.

    When I send a message from site1 I receive an email about getting new one on my e-mail. When I send a message from site2 I do not get anything. On both sites is setting exactly the same. Why does it do it?

    My settings:
    site 1 – receiver of a message is admin
    site 2 – receiver is of a message also admin

    Another thing what I would like to improve is: When I get a new message I would like to se it in my wordpress administration in a field “comments” – that’s reason why I set receiver of a message admin, but I get it on my mail.

    Maybe it’s only about setting…Help?

    https://wordpress.org/plugins/contact-form-plugin/

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author bestwebsoft

    (@bestwebsoft)

    Hi,

    When I send a message from site2 I do not get anything…

    Please complete the following in order to detect the problem and find its solution:

    1) Your messages can be marked as spam, check spam folder.
    2) If your sites are located on different servers, check if the server (which isn’t sent letters to RBL) isn’t located on one of these resources (it will be necessary to specify server’s IP):
    http://whatismyipaddress.com/blacklist-check
    http://www.anti-abuse.org/multi-rbl-check/
    http://mxtoolbox.com/blacklists.aspx
    http://multirbl.valli.org/
    3) Check if the email specified correctly in the settings of your site;
    4) Also, please complete the next steps:
    a) Try activating a standard WP theme for a while (2014, 2015) and check if the problem remains.
    b) Try deactivating all of your plugins except Contact Form Plugin and also check if the problem is still present. If it is not, please activate the plugins one-by-one, meanwhile checking, after which plugin activation the problem appears again.
    c) Provide your System status as well. Follow the next instruction – https://docs.google.com/document/d/1Wi2X8RdRGXk9kMszQy1xItJrpN0ncXgioH935MaBKtc/edit
    d) Let us know about the results.
    5) In addition you can try SMTP plugin which allows to sent letters via SMTP services (https://wordpress.org/plugins/bws-smtp/).

    When I get a new message I would like to se it in my wordpress administration in a field “comments…
    Unfortunately, this functionality is not available. However, you can try the following:
    1) Install Contact Form To DB plugin (https://wordpress.org/plugins/contact-form-to-db/). With this plugin messages can be saved, browsed, deleted or downloaded from the Dashboard.
    2) Request paid customization if you want, and provide all the details in this ticket.

    Sincerely,
    BestWebSoft Support Team

    Plugin Author bestwebsoft

    (@bestwebsoft)

    Hi,

    Since there is no reply from you, we consider this topic as resolved. We hope you’ve found the solution. If you have any questions, please feel free to contact us via our Help Center – http://support.bestwebsoft.com/.

    Sincerely,
    BestWebSoft Support Team

Viewing 2 replies - 1 through 2 (of 2 total)
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