Contact Form 7 support not much help
I have had version 2.3.1 of “Contact Form 7” installed for some time — a couple of months at least. I tested it after installation and it was working fine.
Just today I was alerted to the fact that it is no longer working. It now returns the message “Failed to send your message… etc.” The error message has a red border, which the FAQ suggests is due to a mail server problem.
However, the e-mail address that has been entered into Settings is valid — I have proven that by sending ordinary e-mail directly to it. I have also tried using other known-good e-mail addresses.
The FAQ says to contact my mail server administrator, but as the e-mail address is clearly working, what would I be contacting them about?
It occurred to me that this might have something to do with SMTP validation, as most SMTP servers these days require validation. But as far as I can see “Contact Form 7” has no provision for entering account credentials for SMTP validation.
As a temporary stop-gap I have had to change the failure message to read:
“Failed to send your message. Please try sending an e-mail to: Name@EmailAddress.com“
Which of course is not very satisfactory, because the message is going to appear EVERY time.
It’s very clear from all the similar posts that there are numerous people facing the same problem, yet in his very terse responses the author of the plug-in just keep saying “Read FAQ”, which, as I’ve pointed out, doesn’t help at all.
Others have suggested that it’s because the victims are running WordPress on Windows servers. This is nonsense. For one thing WordPress runs perfectly well on a Windows server if set up by someone who knows what they’re doing. Further, in many cases the people reporting this problem have made it quite clear that their contact forms did work at one stage, on the same WordPress installation, on the same Server.
Any suggestions for a solution? Or perhaps recommendations for an alternative contact form?
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