Support » Plugin: Contact Form 7 » Contact Form 7 Submit Button Not Working

  • Hello,

    Not sure why my submit button is not working. There’s no confirmation message or anything. The button seems to not even be a link element..? Tried searching for an answer and couldn’t find one.
    > “Email our Sales Team”
    > “Plan a Visit”

    Looks like I have some “ajax-error” div’s a couple elements below..?

    Running the Divi Theme. Tried testing the form several times but no messages are getting through.

    PLEASE HELP. Thanks in advanced!

    • This topic was modified 3 years, 3 months ago by jb00gie.
Viewing 12 replies - 1 through 12 (of 12 total)
  • @jb00gie

    So in the network tab on Chrome developer tools, you can see it making the

    wpcf7_is_ajax_call request on form submit

    What other plugins are active on the live site at the moment?

    ok. So what does that mean when it’s making the request?

    Contact Form DB
    Elegant Themes Updater
    Event Tickets
    GZip Ninja Speed Compression
    Open external links in a new window
    P3 (Plugin Performance Profiler)
    Real Accessability
    The Events Calendar
    W3 Total Cache
    Wordfence Security
    WP Meta SEO
    WP Performance Score Booster
    WP Retina 2x
    WP Smush
    WP Statistic
    WP Optimize



    It just means that CF7 is using AJAX to make the request to submit the form.

    What happens if you disable all of the active plugins besides Contact Form 7 and then try to submit a contact form?

    Also the first test I would try to do is exclude that contact form page URL in W3 Total Cache.

    • This reply was modified 3 years, 3 months ago by Luke Cavanagh. Reason: clarify wording

    hmm.. tried that, disabling them one by one and still no avail..

    It doesn’t give me the spinning “gif” when I press the submit button.

    After looking at another site I built, there’s no “ajax-error” div’s after the form element so I’m not sure why that’s happening. Looks like it shouldn’t be there.

    I sent off a bunch of test messages and looks like 1 came through, but not the others. And I never got a “your message has been sent successfully” confirmation message…?

    Same thing for me.

    And I am also using the Divi Theme.
    Same problem on all my customer’s sites using Divi + Contact Form 7.

    I use also WP Smush on all these websites.

    I don’t use the other plugins jbOOgie uses.

    Hope it helps.


    Which version of Divi is active on the site?

    Sorry if joining the conversation is an issue in one way or another (?).

    But I have some sites using Divi and Contact Form 7.
    Most of them under Divi 2.7.10 (old and last stable version).
    Some of them (the smallest) under Divi 3.0.8 (a new version every 2 or 4 days since Divi 3.0.0 was published on September, 7).
    There is the same problem with Contact Form 7 everywhere: after using the bottom “Send”, the wheel rotates forever, and the message “Your message has been sent” never appears.

    hmm.. I’m using the latest version of Divi. Everything is updated. on my end.

    Good to know Frank. Thanks for that piece of info.

    @jb00gie You are welcome! 🙂

    Same here – using Avada. Everything’s up to date.

    The form is being logged in Contact Form DB, but no confirmation, no email.

    Discovered this when trying to send:

    POST 500 (Internal Server Error) jquery.js?ver=1.12.4:4
    send @ jquery.js?ver=1.12.4:4
    ajax @ jquery.js?ver=1.12.4:4
    e.fn.ajaxSubmit @ jquery.form.min.js?ver=3.51.0-2014.06.20:11
    t @ jquery.form.min.js?ver=3.51.0-2014.06.20:11
    dispatch @ jquery.js?ver=1.12.4:3
    r.handle @ jquery.js?ver=1.12.4:3



    Did anyone find a solution to the above? The standard contact page works but my customised one isnt showing the “message sent successfully” after pressing send? Any help much appreciated

Viewing 12 replies - 1 through 12 (of 12 total)
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