Support » Plugin: Contact Form 7 » Contact Form 7 not working across all of our sites

  • lauraoneton

    (@lauraoneton)


    I manage multiple sites for our different clients and all the contact forms across all the sites have stopped working. They always show error messages and don’t send the forms. We have uninstalled and reinstalled the plugin, replace and refill the contact forms, update the pages, and then it works. While that is a possible solution for our sites that only have one or two contact forms, we have sites that have 146 contact forms. Is there a way to replace the plugin in a similar way that doesn’t delete all the contact forms’ contents?

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Neil Murray

    (@buzztone)

    Have you established:

    1. What caused the problem?
    2. What fixes the problem?
    3. The reason I ask is “uninstalling and reinstalling the plugin” is a very different workload from “replace and refill the contact forms”.

    lauraoneton

    (@lauraoneton)

    We haven’t been able to establish what caused the problem but we just know it’s been going down across our sites which all range in the themes, plugins, WordPress versions, etc that they use. It doesn’t seem to matter which reCaptcha they are currently using either. What fixes the problem is deactivating, uninstalling, reinstalling the plugins, recreating the contact forms, and putting them back onto the pages that they used to be on.

    When we do this, the workload is copy and pasting the contact forms content into a word doc because uninstalling and reinstalling means we have to start over with all the contact forms.

    Which is why I’m trying to see if there is a solution that doesn’t require that workload because we have some websites with hundreds of contact forms.

Viewing 2 replies - 1 through 2 (of 2 total)
  • You must be logged in to reply to this topic.