Support » Plugin: Contact Form 7 » Contact Form 7 emails arrive with field tags instead of values

  • Resolved mehul029

    (@mehul029)


    Hello,

    Before it’s working fine but some how from yesterday i am not getting the actual value of form submitted. I have inserted correct contact form tags in the body. See below results of the email when user fill up and submit the form.

    I have received mail with below output-

    Name: [your-name]
    E-Mail: [your-email]
    Telefon: [your-phone]
    Produktanzahl: [your-products]
    Nachricht: [your-message]
    Nachricht: [text-117

    Please reply ASAP because it’s very urgent. I hope that i will get the solution from you. Thanks in advance.

Viewing 15 replies - 16 through 30 (of 31 total)
  • I just got the information, that the bug will be fixed. Rollout of new Managed WordPress should be done within two days. This information I got from 1&1 Ionos support.

    Ok. Thank you. I only get the Info from my Personal Consultant of ionos that he can not help me and i shall contact the app developer or ask the wordpress Community. Maybe your Support was much more professional.
    I will see what happen.

    This is the original post from 1&1 ionos community:

    „den Kollegen ist das Thema bekannt und ein Bugfix wurde bereits für neue Managed WordPress-Installationen integriert. Für bestehende Installationen erfolgt das Rollout des Bugfixes in den kommenden zwei Tagen und soll bis spätestens Donnerstagabend abgeschlossen sein.

    Wir bitten um Entschuldigung für die entstandenen Unannehmlichkeiten.

    Beste Grüße
    Michael, 1&1 IONOS ”

    Good luck for your website 🙂

    Is Contact 7 already tested with version 5.1.1? As far as I seefrom the plugin-list, it’s not, it’s last tested 3 months ago? And for that reason it makes it easy for providers like 1&1 Ionos, to blame Contact 7 maker?

    Contact 7 already is tested with version 5.1.+.

    Individual support people at many hosting providers will often suggest the problem is with a particular plugin as a first response. In truth there going to generally right when they do that.

    Contact Form 7 is a different case though. With 5+ million active installs any actual issue with CF7 will tend to surface very quickly in this forum & usually be rectified quickly.

    The far more common case is that CF7 is blamed for causing a problem by significant numbers of users when the real problem is actually something else – as in this case.

    1&1 IONOS

    (@1and1-hosting-support)

    I only get the Info from my Personal Consultant of ionos that he can not help me and i shall contact the app developer or ask the wordpress Community. Maybe your Support was much more professional.
    I will see what happen.

    Hi everyone,
    As I am the mentioned Michael from 1&1 IONOS Germany, I can only appologize for the bug and the support statements from other colleagues.

    The bugfix rollout is officially ongoing and should be finalized until tomorrow EOB.

    Regards,
    Michael, 1&1 IONOS

    Ich habe dasselbe Problem.

    Das heißt also nun abwarten? 🙂
    Und heute Abend sollte es wieder funktionieren?

    Hi,

    IONOS recently integrated MU-PLUGIN on their Managed WordPress host.
    Pleas disable MU-PLUGIN from your host. It’s not visible in your WP Admin area.

    Regards
    Madhu

    1&1 Ionos is doing the bugfix rollout. I wouldn’t do anything with the mu-plugin – I would just wait. Only few hours to go…

    Hi Guys,

    Has there been a time given at which they anticipate this to be fixed?

    EDIT: It is working on my sites now

    I am also anxious for a notification of when this bug fix rolls out. I have a handful of angry folks breathing down my neck.

    • This reply was modified 3 years, 5 months ago by s10blazed.

    It’s still not working 🙁

    It began working for me about 4 hours ago. I didn’t change anything but my notifications suddenly started coming in correct.

    It is working now on my site. Everything seems ok.

    Mhhh… :/
    I’m from Germany. Maybe here its not working.

    Hi, my wp is not hosted on that provider and I have the same error with tags. I’ve deleted the mu plugin folder, and still have the error.
    Please help.

Viewing 15 replies - 16 through 30 (of 31 total)
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