Support » Plugin: osTicket Connector » Contact Form 7 and “Form Identifier”

  • Resolved luismolinagtk

    (@luismolinagtk)


    Hello, I’m trying to use this plugin with Contact Form 7.

    My problem is that I don’t know what “form identifier” must I write into the form field I’ve created in the contact form. Must it be the form id in CF7? Or must it be the form id in osticket?

    Thanks in advance.
    Luis

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author SCAND

    (@scandltd)

    Hi Luis.

    Please take a look at 2nd and 3rd screenshots. Form identifier is called “osticket-request” and is added on CF7 form as a hidden field.

    Thanks.

    Best regards,
    SCAND team

    Thread Starter luismolinagtk

    (@luismolinagtk)

    Yes, I’ve seen those screenshots, but in the 3rd one my question is: Must it be always osticket-request=1?

    Thank you for your quick response.

    Plugin Author SCAND

    (@scandltd)

    > Must it be always osticket-request=1?
    No, name and value can be any. This is to recognize that we are processing the right form.

    So, “osticket-request” is just an example. You can use “my-hidden-field” or something like “7d660cb707c88e”. But it’s necessary that the hidden field on the form and the specified form identifier coincide each one other.

    Thread Starter luismolinagtk

    (@luismolinagtk)

    Thank you!

Viewing 4 replies - 1 through 4 (of 4 total)
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