Jetpack by WordPress.com
Contact Form 2.1.2 not saving/sending complete form (2 posts)

  1. uncalan2653
    Posted 3 years ago #

    We have Jetpack running on two different WordPress sites... on one site, it is running 2.1.2, on the other it is running 2.0.4.

    On the 2.1.2 version site, the Contact Forms do not store/save the last question of the form on any of three forms we have set up. The last question on each form is set up as a "text area" field, asking for any additional comments. When you enter a response, hit submit, and it shows you your sent response, the last question appears but with no response stored. The emails we receive also do not have the response.

    Example 2.1.2: http://waterfordhickory.com/contact-us/

    On our site with version 2.0.4 of Jetpack installed, with the same type of contact form set up, it works fine.

    Example 2.0.4: http://themesh.tv/contact-us/

    I did notice that some of the contact form code that inserts in your page appears to have been slightly different between 2.0.4 and 2.1.2 (use of "true" for required status versus "1" in the latest version, double quotes versus single quotes in latest version).

    Any suggestions?


  2. Jeremy Herve
    Jetpack Mechanic
    Plugin Author

    Posted 3 years ago #

    Could you try to delete the existing contact form shortcode, and create the form again using the options in the form builder?

Topic Closed

This topic has been closed to new replies.

About this Plugin

  • Jetpack by WordPress.com
  • Frequently Asked Questions
  • Support Threads
  • Reviews

About this Topic


No tags yet.