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Contact email not working (4 posts)

  1. Buchanan
    Member
    Posted 2 years ago #

    I am using the wordpress theme studio8 for my website - this has a contacts section where I have entered a gmail address for correspondence - unfortunately the emails are not arriving at the gmail account - in other words there is an air gap between the website and the gmail account. Any ideas on how to fix this?

  2. esmi
    Forum Moderator
    Posted 2 years ago #

    Have you asked your hosting company if they have any SMTP filtering that might block emails to gmail accounts?

  3. Buchanan
    Member
    Posted 2 years ago #

    I had a live chat with the hosting company yesterday - we tested with a yahoo account and my cpanel email with no luck - he seemed to think it is a theme problem.

  4. esmi
    Forum Moderator
    Posted 2 years ago #

    I doubt it but as you are using a commercial theme, you need to seek support from the theme's developer/vendor. We do not support commercial products here.
    Try http://themeforest.net/user/UDTHEMES

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