Contact 7 Update Failed

  • KDHarrison

    (@kdharrison)


    9 years, 6 months ago

    Both of the recent updates (4.0 & 4.0.1) failed to install correctly, stating that the old version (3.9.3) could not be removed and the plugin update failed.

    As a result the existing contact forms no longer work. If I delete the plugin to re-install fresh, I assume the existing contact forms will be deleted along with the program files (?). Anyone have any ideas?

    Thanks,
    Kevin

    https://wordpress.org/plugins/contact-form-7/

Viewing 2 replies - 1 through 2 (of 2 total)
  • Thread Starter KDHarrison

    (@kdharrison)

    9 years, 6 months ago

    After looking a little closer, it appears that the plugin was de-activated during the update process. I re-activated the old version, and my forms are at least working again. Would still like to be able to update to the newest version though …

    Neil Murray

    (@buzztone)

    9 years, 6 months ago

    It is always possible that Contact Form 7 didn’t update correctly on your site. It’s a general problem with WordPress updates due to the unreliability of internet connections.

    Delete the plugin folder at wp-content/plugins/contact-form-7/ and install the plugin again.

    ​​RE: I assume the existing contact forms will be deleted along with the program files

    ​
    This is not the case in my experience. The CF7 forms are not deleted if you delete the plugin folder using FTP.

    Nevertheless I’d suggest you take a full backup including the database in case you have some other issues on your WP install.​​​
    ​​

Viewing 2 replies - 1 through 2 (of 2 total)
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