Hi @missodessa
Thank you for taking the time to share your experience; we’re sorry to hear about the frustration with the frequent reconnection prompts.
The message you’re seeing about “future activity history off Meta technologies” is actually a setting controlled by Meta/Instagram on their end, not something caused by our plugin directly. However, we understand that it makes the experience much more difficult, and we want to help you get this sorted out.
Here’s what we’d suggest:
1. Go to your Instagram Account Center (you can find it in the Instagram app under Settings > Accounts Center > Your Information and Permissions) and make sure “Future activity” from third-party apps is toggled ON for your connected account.
2. After adjusting that setting, reconnect your account through the plugin; this should resolve the recurring disconnection issue.
If you continue to experience problems after making that change, we’d love to help you further. Please don’t hesitate to open a support ticket at smashballoon.com/support, and our team will work with you directly to get everything running smoothly.
We appreciate your patience and want to make sure the plugin works as seamlessly as it used to for you!
