• I purchased the premium and have been running the plugin flawlessly for months on TDG Audio. Once I installed the plugin using the same license, 2 of 5, on VAIL Audio both sites regularly disconnect. It shows it is still connected in the dashboard, however, the page shows an error. I have to delete the connection and go through the process of reconnecting.

    The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)
  • Thread Starter tmanx4wp

    (@tmanx4wp)

    Anything on this yet, it’s getting old having to reconnect every other day.

    Plugin Author sjaved

    (@sjaved)

    Hi @tmanx4wp

    Thanks for reaching out. As per WP.org forum support policies, we are only allowed to offer support here in this forum for the free version.

    For premium plugin support, please contact us directly using the form found under Easy Social Feed -> Contact.

    We will be happy to take a look and assist further.

    Thanks!

    Thread Starter tmanx4wp

    (@tmanx4wp)

    could you give me a link, because there is nothing on the page that says contact

    Thread Starter tmanx4wp

    (@tmanx4wp)

    oh and i had relink today again

    Thread Starter tmanx4wp

    (@tmanx4wp)

    and again disconnected. Please give me the email for premium purchaser’s support.

    • This reply was modified 2 years, 2 months ago by tmanx4wp.
    Thread Starter tmanx4wp

    (@tmanx4wp)

    AGAIN HAVING TO RECONNECT! CAN SOMEONE PLEASE HELP ME!

    Thread Starter tmanx4wp

    (@tmanx4wp)

    I was able to reach someone via my confirmation email, but you may want to make it easier for premium customers to get support.

    Plugin Author sjaved

    (@sjaved)

    Hi @tmanx4wp

    I can find your message in our help desk platform. I have included the quick contact form inside the plugin dashboard. I really appreciate the feedback and will definitely take a look to make it more visible.

    Let’s continue the discussion via the help desk.

    Thank you very much for your patience while we are working on it.

    Thread Starter tmanx4wp

    (@tmanx4wp)

    It has been over a month since this issue started. I have sent several emails to help@easysocialfeed.com with no reply. How can I get this resolved?

Viewing 9 replies - 1 through 9 (of 9 total)
  • The topic ‘Constantly Disconnecting’ is closed to new replies.