Title: Constantly disconnecting
Last modified: August 27, 2026

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# Constantly disconnecting

 *  [Brittany](https://wordpress.org/support/users/bookaddictsguide/)
 * (@bookaddictsguide)
 * [1 week, 5 days ago](https://wordpress.org/support/topic/constantly-disconnecting-3/)
 * Constantly disconnecting without warning or notification so my customers don’t
   get their order confirmations or any other emails.

Viewing 1 replies (of 1 total)

 *  Plugin Support [Victoria Sakal](https://wordpress.org/support/users/sakalvictoria/)
 * (@sakalvictoria)
 * [1 week, 4 days ago](https://wordpress.org/support/topic/constantly-disconnecting-3/#post-19005659)
 * Hi, [@bookaddictsguide](https://wordpress.org/support/users/bookaddictsguide/).
 * We’re sorry to hear about this – missed order confirmations is a serious issue,
   and we want to get it fixed for you.
 * Could you tell us exactly what’s disconnecting? For example, is it the Gmail/
   Outlook connection under WP Mail SMTP > Settings, or something else?
 * Since reviews aren’t set up for troubleshooting, could you continue this over
   on our [support forum](https://wordpress.org/support/plugin/wp-mail-smtp/) so
   we can help you?
 * Kind regards,

Viewing 1 replies (of 1 total)

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 * 1 reply
 * 2 participants
 * Last reply from: [Victoria Sakal](https://wordpress.org/support/users/sakalvictoria/)
 * Last activity: [1 week, 4 days ago](https://wordpress.org/support/topic/constantly-disconnecting-3/#post-19005659)