Title: Constant disconnected !!!!
Last modified: August 31, 2026

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# Constant disconnected !!!!

 *  Resolved [angecorse](https://wordpress.org/support/users/angecorse/)
 * (@angecorse)
 * [5 days, 19 hours ago](https://wordpress.org/support/topic/constant-disconnected/)
 * This message display almost everyday, and sometimes several times a day !
   It’s
   awful !!!!2026-08-31 03:17:43: Access key validating: “Access Key validation 
   failed: API error occurred – SERVER_ERROR NO: 6 MSG: Unknown access key, check
   if the key is correct [https://cleantalk.org/my?product_id=4″2026-08-31](https://cleantalk.org/my?product_id=4″2026-08-31)
   03:17:45: Planifié : access_key_notices: “API error occurred – SERVER_ERROR NO:
   6 MSG: Unknown access key, check if the key is correct [https://cleantalk.org/my?product_id=4″2026-08-31](https://cleantalk.org/my?product_id=4″2026-08-31)
   03:09:26: Planifié : check_vulnerabilities: “Modules checking API error: Unknown
   access key, check if the key is correct [https://cleantalk.org/my?product_id=4″2026-08-31](https://cleantalk.org/my?product_id=4″2026-08-31)
   01:33:49: Planifié : firewall_update: “FW UPDATE INIT: KEY_IS_NOT_VALID”2026-
   08-31 01:33:50: Planifié : service_get: “SERVER_ERROR NO: 51 MSG: User token 
   not found”

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Support [dimitrycleantalk](https://wordpress.org/support/users/dimitrycleantalk/)
 * (@dimitrycleantalk)
 * [5 days, 16 hours ago](https://wordpress.org/support/topic/constant-disconnected/#post-19007073)
 * Hello [@angecorse](https://wordpress.org/support/users/angecorse/),
 * Most likely, you are using an access key from an Anti-Spam service in the Security
   plugin. The Security Service and Anti-Spam Service are two different plugins 
   and services. Please check which access key you are using. You can find the access
   key for the Security plugin here: [https://cleantalk.org/my?cp_mode=security](https://cleantalk.org/my?cp_mode=security)
 * The guide is here: [https://cleantalk.org/help/access-key](https://cleantalk.org/help/access-key)
 * Did it help you?
 *  Plugin Support [denisxam](https://wordpress.org/support/users/denisxam/)
 * (@denisxam)
 * [15 hours, 53 minutes ago](https://wordpress.org/support/topic/constant-disconnected/#post-19012175)
 * Hello
 * We have not heard back from you for several days, so I am going to mark this 
   topic as resolved. If you have any further questions, you can open a new topic
   or contact us through our private ticket system:
   [https://cleantalk.org/my/support/open](https://cleantalk.org/my/support/open)

Viewing 2 replies - 1 through 2 (of 2 total)

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 * 2 replies
 * 3 participants
 * Last reply from: [denisxam](https://wordpress.org/support/users/denisxam/)
 * Last activity: [15 hours, 53 minutes ago](https://wordpress.org/support/topic/constant-disconnected/#post-19012175)
 * Status: resolved