Hi @jroles,
Seems like you are checking in the popup settings? You have to go Hustle > Integrations and then disconnect it under “Connected Apps”.
Could you please check and see if the above helps?
Regards,
Nithin
Hi @jroles,
Since we haven’t heard from you for a while. I’ll mark this thread as resolved for now. Please feel free to re-open this thread if you need any further assistance.
Best Regards,
Nithin
Thread Starter
jroles
(@jroles)
Sorry. I missed your earlier response. I am going to the Hustle > Integration.
Hello @jroles ,
Hope you are doing well today! Thank you for your reply.
Once you navigate to Hustle >> Integration, please look for “Connected Apps” where you can disconnect the integration. Could you please check if that helps?
Ref: https://monosnap.ai/file/20akYFYeuTMGXTtuKaeAKBpiIsI7im
Please let us know how it goes.
Kind Regards,
Saurabh
Thread Starter
jroles
(@jroles)
Yes, that is exactly what I have done. Here are screen shots to show the progression. https://drive.google.com/drive/folders/1IRfUxv9ve9xBXTeXL4kxPCVowlt8REJg?usp=share_link
I continue to get an error that says “There was an issue processing your request. Please reload the page and try again.” I have reloaded the page, cleared the cache, tried another browser, cleared cookies.
Hi @jroles,
Sorry to know that you are experiencing an issue.
Can you please check if there are any errors being reported in the browser console? If yes, please share a screenshot of the same. I hope the following guide comes in handy: https://developer.wordpress.org/advanced-administration/debug/debug-javascript/
Additionally, can you please enable WP_DEBUG_LOG and check if there are any PHP errors related to this issue being logged? The following documentation can help you further regarding this: https://developer.wordpress.org/advanced-administration/debug/debug-wordpress/
Please share if you observe any errors in your next response so that we can help you further.
Looking forward to hearing back from you and helping you resolve the issue as soon as possible.
Best Regards,
Nebu John
Thread Starter
jroles
(@jroles)
There does look like there are errors. I’ve upload a screenshot of the browser errors and the debug.php file here:
https://drive.google.com/drive/folders/1IRfUxv9ve9xBXTeXL4kxPCVowlt8REJg?usp=share_link
Hi @jroles,
Thank you for getting back to us.
I noticed the following error in the browser console.
PHP Fatal error: Uncaught Error: Call to undefined method Ctct\Exceptions\CtctException::setCurlInfo() in /home4/jrolesas/public_html/vital-aging-network/wp-content/plugins/wordpress-popup/inc/providers/constantcontact/CtCt/Util/RestClient.php:101
The error usually happens if the version of the Constant Contact PHP library is outdated. I suspect another plugin might be loading its own copy of the Constant Contact library, causing conflicts through class autoloading.
Can you please perform a complete conflict test to debug the issue further? That is, deactivate all the plugins except Hustle and check if that resolves the issue. If yes, reactivate all the plugins, one at a time, and check when the issue reappears. You need to do the same with the theme as well.
The following documentation should help you further: https://wpmudev.com/docs/getting-started/getting-support/#conflict-test
If this is a live website with traffic, please create a staging website and perform the test without disrupting the live traffic. A staging website is a copy of your live website in a new directory on the same server using a separate database.
Please let us know the results so that we can help you further.
Best Regards,
Nebu John
Thread Starter
jroles
(@jroles)
The problem is solved. I did have another plugin using Constant Contact that was causing a conflict. Thanks for your help. I am marking this questions resolved.
Hello @jroles
I’m glad this issue is resolved. If you have a moment, I would greatly appreciate it if you could quickly rate our plugin. This will help us to keep improving the plugin and adding new features.
https://wordpress.org/support/plugin/wordpress-popup/reviews/#new-post
Best Regards
Amin
