Constant Contact Forms has experienced issues that may need addressed

  • Resolved allwaystv

    (@allwaystv)


    3 years, 4 months ago

    I received this message

    Constant Contact Forms has experienced issues that may need addressed and functionality may be missing. Please enable the “Support” checkbox under the Support tab in Constant Contact settings and start a forum support thread. Our support team will aid with further steps.

    please let me know what to do next.

    thanks

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Constant Contact

    (@constantcontact)

    3 years, 4 months ago

    Did you enable the “Support” setting at /wp-admin/edit.php?post_type=ctct_forms&page=ctct_options_settings_support yet? That should reveal a normally hidden “Debug Logs” menu item that will hopefully provide more information about what happened.

    Thread Starter allwaystv

    (@allwaystv)

    3 years, 4 months ago

    yes i enabled it. i dont see any debug logs though

    Thread Starter allwaystv

    (@allwaystv)

    3 years, 4 months ago

    ok here

    [2022-10-20 17:12:28] API.INFO: ConstantContact_API::get_lists:242 – GuzzleHttp\Exception\ServerException – Server error response [url] https://api.constantcontact.com/v2/lists?api_key=**********gjh [status code] 504 [reason phrase] Gateway Timeout [] []

    Plugin Author Constant Contact

    (@constantcontact)

    3 years, 4 months ago

    Ahh yes,

    This one just means that our servers weren’t able to return a response in time when dealing with a routine lists sync.

    Unless it’s happening persistently, we should be fine with disregarding at the moment. If it does persist, then we’ll want to look into what we can do to resolve that and allow for more time.

Viewing 4 replies - 1 through 4 (of 4 total)

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