Support » Plugin: Constant Contact Forms » Constant Contact Forms has experienced issues…

  • Resolved offthewallsocial

    (@offthewallsocial)


    After uninstalling and reinstalling the Constant Contact Forms plugin, I received this error:

    Constant Contact Forms has experienced issues that may need addressed and functionality may be missing. Please enable the “Support” checkbox in the Constant Contact settings and start a forum support thread. Our support team will aid with further steps.

    WordPress version 5.4
    Current theme: HOPE – Non-Profit Charity Theme (Child) (version 1.0)
    Current plugin: Constant Contact Forms for WordPress (version 1.8.2)
    PHP version 7.3.17

    Error Details
    =============
    An error of type E_ERROR was caused in line 78 of the file /var/www/vhosts/streetsalive.ca/httpdocs/wp-content/plugins/constant-contact-forms/vendor/constantcontact/constantcontact/src/Ctct/Services/BaseService.php. Error message: Uncaught Ctct\Exceptions\CtctException: Forbidden in /var/www/vhosts/streetsalive.ca/httpdocs/wp-content/plugins/constant-contact-forms/vendor/constantcontact/constantcontact/src/Ctct/Services/BaseService.php:78
    Stack trace:
    #0 /var/www/vhosts/streetsalive.ca/httpdocs/wp-content/plugins/constant-contact-forms/vendor/constantcontact/constantcontact/src/Ctct/Services/AccountService.php(99): Ctct\Services\BaseService->convertException(Object(GuzzleHttp\Exception\ClientException))
    #1 /var/www/vhosts/streetsalive.ca/httpdocs/wp-content/plugins/constant-contact-forms/includes/class-connect.php(183): Ctct\Services\AccountService->getAccountInfo(‘863b48f7-e426-4…’)
    #2 /var/www/vhosts/streetsalive.ca/httpdocs/wp-includes/class-wp-hook.php(287): ConstantContact_Connect->admin_page_display(”)
    #3 /var/www/vhosts/streetsalive.ca/httpdocs/wp-includes/class-wp-hook.php(311): WP_Hook->apply_filters(”, Array)
    #4 /var/www/vhosts/streetsalive.ca/httpdocs/wp-includes/plugin.php(478): WP_Hook->do_action(Array)
    #5 /var/www/vho

    The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)
  • Thread Starter offthewallsocial

    (@offthewallsocial)

    sorry… I forgot to use pastebin…

    https://pastebin.com/91p4qXaN

    Thread Starter offthewallsocial

    (@offthewallsocial)

    Additionally, I’m having an error where the Business Name does not appear in the disclosure at the bottom of my sign in form.

    AND, I’m having this same failed reCaptcha issue as this thread:
    https://wordpress.org/support/topic/failed-recaptcha-check-with-both-recaptcha-v2-and-v3/#post-12748587

    One other piece of info that might be helpful would be that I’m connected to Constant Contact as a Campaign Creator account holder, not the main account holder.

    Would this cause any of these issues?

    Thank you!

    Thread Starter offthewallsocial

    (@offthewallsocial)

    Original errors stil persist.

    However I fixed the recaptcha failure issue by deactivating Contact Form 7 and using a different plugin for contact form (Forminator).

    The business name still doesn’t show up, but I *THINK* the form might be working otherwise. Since I don’t have access to the main account I can’t tell if the tests I did actually made it to the list. I’ll know more tomorrow once I can talk to the main account holder.

    Plugin Author Constant Contact

    (@constantcontact)

    It’s going to sound very “tech-support” like, but out of curiosity, have you tried disconnecting and then reconnecting with Constant Contact via our provided UI?

    Asking because “Error message: Uncaught Ctct\Exceptions\CtctException: Forbidden” is sounding like a 403 Error coming from a server. More general info at https://www.lifewire.com/403-forbidden-error-explained-2617989

    The business name and such relies on being granted the ability to make some requests to the API to get that information on behalf of the connected user account from within the WordPress website.

    Alternatively, if this Forbidden error continues, we may need to have you reach out to the support staff through constantcontact.com to see if your site domain and/or hosting server IP address somehow unintentionally got blacklisted somehow. However, we’ll leave this bit till absolute last.

    Thread Starter offthewallsocial

    (@offthewallsocial)

    I did disconnect and reconnect twice. With the same result.

    However, my main account holder seems to have connected today, and the warning is now gone. I’m going to do some testing to see if it’s working.

    Do you know if this has caused issues before – a Campaign Creator connecting through the UI rather than a main account holder?

    Thread Starter offthewallsocial

    (@offthewallsocial)

    I can confirm that only one change was made:

    my account was upgraded from a Campaign Creator to an Account Manager.

    With that change, the errors went away, the disclosure information is all showing up properly, and the form is accepting submissions.

    Plugin Author Constant Contact

    (@constantcontact)

    Ah, it’s come up occasionally, but not regularly, but it does make sense too, where it’s the account owner that needs to make the connection.

    There’s also room for us to provide better messaging potentially here. I’ll make some internal notes and see what we can do to help with that.

    Beyond that is there anything lingering for your situation at the moment? or did that clear up everything?

    Thread Starter offthewallsocial

    (@offthewallsocial)

    As far as I can tell from our testing so far, that change has corrected the issues.

    The last entries in the debug log indicate success:

    [2020-04-29 18:05:54] Middleware.INFO: Verification option proof was null [] []
    [2020-04-29 18:06:17] Authentication.INFO: Authorization verification succeeded. [] []
    [2020-04-29 18:21:31] API.INFO: Contact set to be created [“Extra information”,[{“form”:”E-Newsletter List w/desc”}]] []
    [2020-04-29 18:21:31] API.INFO: Submitted contact data
    etc…

    The error message that was showing up as an alert at the top of the admin pages is now gone as well, so *fingers crossed* it’s all working right.

    I’ll go ahead and mark this as resolved.

    Thanks.

    Plugin Author Constant Contact

    (@constantcontact)

    Awesome to hear.

Viewing 9 replies - 1 through 9 (of 9 total)
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