Title: Constant Contact Form Issue
Last modified: October 11, 2024

---

# Constant Contact Form Issue

 *  Resolved [lucy26](https://wordpress.org/support/users/lucy26/)
 * (@lucy26)
 * [1 year, 8 months ago](https://wordpress.org/support/topic/constant-contact-form-issue/)
 * I am hoping to set live a WordPress site that has been built by a third party
   and handed over to ourselves. They have added the Constant Contact connection
   but I am now seeing the error message ‘Constant Contact Forms has experienced
   issues that may need addressed and functionality may be missing. Please enable
   the “Support” checkbox under the Support tab in [Constant Contact settings](https://staging3.dandmcreative.com/wp-admin/edit.php?post_type=ctct_forms&page=ctct_options_settings_support)
   and start a [forum support thread](https://wordpress.org/support/topic/constant-contact-forms-has-experienced-issues-that-need-addressed-admin-notice/).
   Our support team will aid with further steps.’ Therefore I am doing as it has
   told me. Please could you advise on the next steps.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fconstant-contact-form-issue%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Plugin Author [Constant Contact](https://wordpress.org/support/users/constantcontact/)
 * (@constantcontact)
 * [1 year, 8 months ago](https://wordpress.org/support/topic/constant-contact-form-issue/#post-18067833)
 * Good day [@lucy26](https://wordpress.org/support/users/lucy26/)
 * Have you taken the steps to enable the Debugging tools/panel that we have available
   as part of the settings? That should reveal a new menu item that will house potential
   error logs related to the issue. We’ll want those logs shared here, or we have
   ways to share them privately if you’d prefer. That’ll allow us to see what the
   issues are and how to best proceed forward.
 * That said, if this is a live move where the plugin was previously connected, 
   you’ll want to re-take those connection steps with the live install so that appropriate
   tokens and connections based on domain will be refreshed.
 * That said, the log information will be the most immediately helpful detail here.
 *  Thread Starter [lucy26](https://wordpress.org/support/users/lucy26/)
 * (@lucy26)
 * [1 year, 8 months ago](https://wordpress.org/support/topic/constant-contact-form-issue/#post-18070859)
 * Hi there, thank you for your response. Yes I enabled the settings and please 
   see the copy and pasted error log below:
 *     ```wp-block-code
       [2024-10-09T10:35:25.679504+00:00] API.INFO: ConstantContact_API::get_lists:335 unauthorized: Unauthorized [] [][2024-10-09T10:50:34.303491+00:00] API.INFO: ConstantContact_API::get_lists:335 unauthorized: Unauthorized [] [][2024-10-09T11:05:39.399613+00:00] API.INFO: ConstantContact_API::get_lists:335 unauthorized: Unauthorized [] [][2024-10-09T11:20:48.254961+00:00] API.INFO: ConstantContact_API::get_lists:335 unauthorized: Unauthorized [] [][2024-10-09T11:35:54.053164+00:00] API.INFO: ConstantContact_API::get_lists:335 unauthorized: Unauthorized [] [][2024-10-09T11:35:54.440089+00:00] API.INFO: ConstantContact_API::get_lists:335 unauthorized: Unauthorized [] [][2024-10-09T11:50:58.348787+00:00] API.INFO: ConstantContact_API::get_lists:335 unauthorized: Unauthorized [] [][2024-10-09T13:54:44.082590+00:00] API.INFO: ConstantContact_API::get_lists:335 unauthorized: Unauthorized [] [][2024-10-09T14:36:11.628017+00:00] API.INFO: ConstantContact_API::get_lists:335 unauthorized: Unauthorized [] [][2024-10-09T15:20:18.806620+00:00] API.INFO: ConstantContact_API::get_lists:335 unauthorized: Unauthorized [] [][2024-10-09T15:35:45.404998+00:00] API.INFO: ConstantContact_API::get_lists:335 unauthorized: Unauthorized [] [][2024-10-09T15:51:08.609360+00:00] API.INFO: ConstantContact_API::get_lists:335 unauthorized: Unauthorized [] [][2024-10-09T17:23:24.458727+00:00] API.INFO: ConstantContact_API::get_lists:335 unauthorized: Unauthorized [] [][2024-10-10T09:08:48.310863+00:00] API.INFO: ConstantContact_API::get_lists:335 unauthorized: Unauthorized [] [][2024-10-10T09:23:53.474433+00:00] API.INFO: ConstantContact_API::get_lists:335 unauthorized: Unauthorized [] [][2024-10-10T09:38:59.295579+00:00] API.INFO: ConstantContact_API::get_lists:335 unauthorized: Unauthorized [] [][2024-10-10T09:54:13.966257+00:00] API.INFO: ConstantContact_API::get_lists:335 unauthorized: Unauthorized [] [][2024-10-10T10:10:38.801264+00:00] API.INFO: ConstantContact_API::get_lists:335 unauthorized: Unauthorized [] [][2024-10-10T10:25:40.940763+00:00] API.INFO: ConstantContact_API::get_lists:335 unauthorized: Unauthorized [] [][2024-10-10T10:41:42.103900+00:00] API.INFO: ConstantContact_API::get_lists:335 unauthorized: Unauthorized [] [][2024-10-10T10:58:22.477682+00:00] API.INFO: ConstantContact_API::get_lists:335 unauthorized: Unauthorized [] [][2024-10-10T11:13:36.801305+00:00] API.INFO: ConstantContact_API::get_lists:335 unauthorized: Unauthorized [] [][2024-10-10T11:29:09.188624+00:00] API.INFO: ConstantContact_API::get_lists:335 unauthorized: Unauthorized [] [][2024-10-10T11:44:58.832623+00:00] API.INFO: ConstantContact_API::get_lists:335 unauthorized: Unauthorized [] [][2024-10-10T12:00:40.041944+00:00] API.INFO: ConstantContact_API::get_lists:335 unauthorized: Unauthorized [] [][2024-10-10T12:15:41.812975+00:00] API.INFO: ConstantContact_API::get_lists:335 unauthorized: Unauthorized [] [][2024-10-10T12:30:45.879178+00:00] API.INFO: ConstantContact_API::get_lists:335 unauthorized: Unauthorized [] [][2024-10-10T12:46:49.309213+00:00] API.INFO: ConstantContact_API::get_lists:335 unauthorized: Unauthorized [] [][2024-10-10T13:02:56.835192+00:00] API.INFO: ConstantContact_API::get_lists:335 unauthorized: Unauthorized [] [][2024-10-10T13:19:05.163241+00:00] API.INFO: ConstantContact_API::get_lists:335 unauthorized: Unauthorized [] [][2024-10-10T13:35:16.519433+00:00] API.INFO: ConstantContact_API::get_lists:335 unauthorized: Unauthorized [] [][2024-10-10T13:51:19.764311+00:00] API.INFO: ConstantContact_API::get_lists:335 unauthorized: Unauthorized [] [][2024-10-10T14:07:26.302377+00:00] API.INFO: ConstantContact_API::get_lists:335 unauthorized: Unauthorized [] [][2024-10-10T14:23:33.768299+00:00] API.INFO: ConstantContact_API::get_lists:335 unauthorized: Unauthorized [] [][2024-10-10T14:39:42.131123+00:00] API.INFO: ConstantContact_API::get_lists:335 unauthorized: Unauthorized [] [][2024-10-10T14:55:50.248086+00:00] API.INFO: ConstantContact_API::get_lists:335 unauthorized: Unauthorized [] [][2024-10-10T15:11:22.941216+00:00] API.INFO: ConstantContact_API::get_lists:335 unauthorized: Unauthorized [] [][2024-10-10T15:26:36.931944+00:00] API.INFO: ConstantContact_API::get_lists:335 unauthorized: Unauthorized [] [][2024-10-10T15:41:39.269021+00:00] API.INFO: ConstantContact_API::get_lists:335 unauthorized: Unauthorized [] [][2024-10-10T15:58:18.417916+00:00] API.INFO: ConstantContact_API::get_lists:335 unauthorized: Unauthorized [] [][2024-10-11T07:54:33.539214+00:00] API.INFO: ConstantContact_API::get_lists:335 unauthorized: Unauthorized [] [][2024-10-11T08:16:20.040989+00:00] API.INFO: ConstantContact_API::get_lists:335 unauthorized: Unauthorized [] [][2024-10-11T08:33:19.498940+00:00] API.INFO: ConstantContact_API::get_lists:335 unauthorized: Unauthorized [] [][2024-10-11T08:49:17.568411+00:00] API.INFO: ConstantContact_API::get_lists:335 unauthorized: Unauthorized [] [][2024-10-11T09:05:27.988722+00:00] Refresh Token:.INFO: Refresh token triggered [] [][2024-10-11T09:05:28.403377+00:00] Error: .INFO: invalid_grant: The refresh token is invalid or expired. [] [][2024-10-11T09:05:28.708028+00:00] API.INFO: ConstantContact_API::get_lists:335 unauthorized: Unauthorized [] [][2024-10-11T12:01:44.072935+00:00] Refresh Token:.INFO: Refresh token triggered [] [][2024-10-11T12:01:44.322349+00:00] Error: .INFO: invalid_grant: The refresh token is invalid or expired. [] [][2024-10-11T12:01:44.490882+00:00] API.INFO: ConstantContact_API::get_lists:335 unauthorized: Unauthorized [] [][2024-10-11T13:42:39.419056+00:00] Refresh Token:.INFO: Refresh token triggered [] [][2024-10-11T13:42:39.881126+00:00] Error: .INFO: invalid_grant: The refresh token is invalid or expired. [] [][2024-10-11T13:42:40.032529+00:00] API.INFO: ConstantContact_API::get_lists:335 unauthorized: Unauthorized [] [][2024-10-11T14:16:23.431196+00:00] Refresh Token:.INFO: Refresh token triggered [] [][2024-10-11T14:16:23.725313+00:00] Error: .INFO: invalid_grant: The refresh token is invalid or expired. [] [][2024-10-11T14:16:23.892854+00:00] API.INFO: ConstantContact_API::get_lists:335 unauthorized: Unauthorized [] [][2024-10-11T14:44:15.180294+00:00] Refresh Token:.INFO: Refresh token triggered [] [][2024-10-11T14:44:15.429135+00:00] Error: .INFO: invalid_grant: The refresh token is invalid or expired. [] [][2024-10-11T14:44:15.728580+00:00] API.INFO: ConstantContact_API::get_lists:335 unauthorized: Unauthorized [] [][2024-10-11T15:10:38.101327+00:00] Refresh Token:.INFO: Refresh token triggered [] [][2024-10-11T15:10:38.410645+00:00] Error: .INFO: invalid_grant: The refresh token is invalid or expired. [] [][2024-10-11T15:10:38.715415+00:00] API.INFO: ConstantContact_API::get_lists:335 unauthorized: Unauthorized [] [][2024-10-11T15:26:06.483817+00:00] Refresh Token:.INFO: Refresh token triggered [] [][2024-10-11T15:26:06.724707+00:00] Error: .INFO: invalid_grant: The refresh token is invalid or expired. [] [][2024-10-11T15:26:07.022782+00:00] API.INFO: ConstantContact_API::get_lists:335 unauthorized: Unauthorized [] [][2024-10-11T15:41:28.545550+00:00] Refresh Token:.INFO: Refresh token triggered [] [][2024-10-11T15:41:28.776986+00:00] Error: .INFO: invalid_grant: The refresh token is invalid or expired. [] [][2024-10-11T15:41:28.938456+00:00] API.INFO: ConstantContact_API::get_lists:335 unauthorized: Unauthorized [] [][2024-10-11T15:57:39.264328+00:00] Refresh Token:.INFO: Refresh token triggered [] [][2024-10-11T15:57:39.529984+00:00] Error: .INFO: invalid_grant: The refresh token is invalid or expired. [] [][2024-10-11T15:57:39.679569+00:00] API.INFO: ConstantContact_API::get_lists:335 unauthorized: Unauthorized [] [][2024-10-11T16:57:26.773793+00:00] Refresh Token:.INFO: Refresh token triggered [] [][2024-10-11T16:57:27.067118+00:00] Error: .INFO: invalid_grant: The refresh token is invalid or expired. [] [][2024-10-11T20:04:17.612145+00:00] Refresh Token:.INFO: Refresh token triggered [] [][2024-10-11T20:04:17.868517+00:00] Error: .INFO: invalid_grant: The refresh token is invalid or expired. [] [][2024-10-11T20:04:18.188940+00:00] API.INFO: ConstantContact_API::get_lists:335 unauthorized: Unauthorized [] [][2024-10-11T22:16:42.589960+00:00] Refresh Token:.INFO: Refresh token triggered [] [][2024-10-11T22:16:42.882301+00:00] Error: .INFO: invalid_grant: The refresh token is invalid or expired. [] [][2024-10-11T22:16:43.190196+00:00] API.INFO: ConstantContact_API::get_lists:335 unauthorized: Unauthorized [] [][2024-10-12T06:49:47.398763+00:00] Refresh Token:.INFO: Refresh token triggered [] [][2024-10-12T06:49:47.672266+00:00] Error: .INFO: invalid_grant: The refresh token is invalid or expired. [] [][2024-10-12T06:50:10.662033+00:00] Refresh Token:.INFO: Refresh token triggered [] [][2024-10-12T06:50:10.942151+00:00] Error: .INFO: invalid_grant: The refresh token is invalid or expired. [] [][2024-10-12T15:03:37.142252+00:00] Refresh Token:.INFO: Refresh token triggered [] [][2024-10-12T15:03:37.430283+00:00] Error: .INFO: invalid_grant: The refresh token is invalid or expired. [] [][2024-10-12T15:03:37.589465+00:00] API.INFO: ConstantContact_API::get_lists:335 unauthorized: Unauthorized [] [][2024-10-12T16:20:07.775551+00:00] Refresh Token:.INFO: Refresh token triggered [] [][2024-10-12T16:20:08.075501+00:00] Error: .INFO: invalid_grant: The refresh token is invalid or expired. [] [][2024-10-12T16:20:08.370613+00:00] API.INFO: ConstantContact_API::get_lists:335 unauthorized: Unauthorized [] [][2024-10-13T00:41:30.785173+00:00] Refresh Token:.INFO: Refresh token triggered [] [][2024-10-13T00:41:31.000230+00:00] Error: .INFO: invalid_grant: The refresh token is invalid or expired. [] [][2024-10-13T03:50:49.581696+00:00] Refresh Token:.INFO: Refresh token triggered [] [][2024-10-13T03:50:49.823385+00:00] Error: .INFO: invalid_grant: The refresh token is invalid or expired. [] [][2024-10-13T03:50:50.125020+00:00] API.INFO: ConstantContact_API::get_lists:335 unauthorized: Unauthorized [] [][2024-10-13T03:50:59.947909+00:00] Refresh Token:.INFO: Refresh token triggered [] [][2024-10-13T03:51:00.202575+00:00] Error: .INFO: invalid_grant: The refresh token is invalid or expired. [] [][2024-10-13T13:14:58.106570+00:00] Refresh Token:.INFO: Refresh token triggered [] [][2024-10-13T13:15:00.343317+00:00] Error: .INFO: invalid_grant: The refresh token is invalid or expired. [] [][2024-10-13T16:26:00.770289+00:00] Refresh Token:.INFO: Refresh token triggered [] [][2024-10-13T16:26:01.075733+00:00] Error: .INFO: invalid_grant: The refresh token is invalid or expired. [] [][2024-10-13T16:26:01.388274+00:00] API.INFO: ConstantContact_API::get_lists:335 unauthorized: Unauthorized [] [][2024-10-14T04:15:18.766691+00:00] Refresh Token:.INFO: Refresh token triggered [] [][2024-10-14T04:15:19.015620+00:00] Error: .INFO: invalid_grant: The refresh token is invalid or expired. [] [][2024-10-14T04:15:28.172870+00:00] Refresh Token:.INFO: Refresh token triggered [] [][2024-10-14T04:15:28.380160+00:00] Error: .INFO: invalid_grant: The refresh token is invalid or expired. [] [][2024-10-14T08:05:52.425217+00:00] Refresh Token:.INFO: Refresh token triggered [] [][2024-10-14T08:05:52.708478+00:00] Error: .INFO: invalid_grant: The refresh token is invalid or expired. [] [][2024-10-14T08:05:52.867414+00:00] API.INFO: ConstantContact_API::get_lists:335 unauthorized: Unauthorized [] [][2024-10-14T08:20:53.763570+00:00] Refresh Token:.INFO: Refresh token triggered [] [][2024-10-14T08:20:54.078993+00:00] Error: .INFO: invalid_grant: The refresh token is invalid or expired. [] [][2024-10-14T08:20:54.457726+00:00] API.INFO: ConstantContact_API::get_lists:335 unauthorized: Unauthorized [] []
       ```
   
 *  Plugin Author [Constant Contact](https://wordpress.org/support/users/constantcontact/)
 * (@constantcontact)
 * [1 year, 8 months ago](https://wordpress.org/support/topic/constant-contact-form-issue/#post-18071668)
 * Thanks for that.
 * Looks like you’re in a spot where you need to perform the disconnect/reconnect
   process to get fresh access tokens generated for the site. That’ll get things
   back in working order.
 *  Thread Starter [lucy26](https://wordpress.org/support/users/lucy26/)
 * (@lucy26)
 * [1 year, 8 months ago](https://wordpress.org/support/topic/constant-contact-form-issue/#post-18071883)
 * Thanks so much for your response. Please could you give a little more detail 
   into how I perform the disconnect/reconnect process you mentioned?
 *  Plugin Author [Constant Contact](https://wordpress.org/support/users/constantcontact/)
 * (@constantcontact)
 * [1 year, 8 months ago](https://wordpress.org/support/topic/constant-contact-form-issue/#post-18072408)
 * There should be a green “Disconnect” submenu item, that you can see when you 
   visit `/wp-admin/edit.php?post_type=ctct_forms&page=ctct_options_connect` in 
   your own admin.
 * There it’ll show an “Account connected” screen with name, email, but also a status
   and a button to click to disconnect. Once you click and confirm that button, 
   it should then show a “Connect Now” screen and just follow the directions there.

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Constant Contact Form Issue’ is closed to new replies.

 * ![](https://ps.w.org/constant-contact-forms/assets/icon-256x256.png?rev=2951825)
 * [Constant Contact Forms](https://wordpress.org/plugins/constant-contact-forms/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/constant-contact-forms/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/constant-contact-forms/)
 * [Active Topics](https://wordpress.org/support/plugin/constant-contact-forms/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/constant-contact-forms/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/constant-contact-forms/reviews/)

 * 5 replies
 * 2 participants
 * Last reply from: [Constant Contact](https://wordpress.org/support/users/constantcontact/)
 * Last activity: [1 year, 8 months ago](https://wordpress.org/support/topic/constant-contact-form-issue/#post-18072408)
 * Status: resolved