Title: Console: Outdated FB SDK
Last modified: August 19, 2019

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# Console: Outdated FB SDK

 *  Resolved [dtayl20](https://wordpress.org/support/users/dtayl20/)
 * (@dtayl20)
 * [6 years, 9 months ago](https://wordpress.org/support/topic/console-outdated-fb-sdk/)
 * Hi Larry. I am having issues with mobile version. FB chatbot not showing. Cleared
   cache. Done all that. But console shows following error
 * jquery-migrate.min.js?ver=1.4.1:2 JQMIGRATE: Migrate is installed, version 1.4.1
   
   211766008850039.js:1 MobileMonkey Warning 🙊: Customer Chat Widget may not load
   correctly. The Facebook SDK installed on this page is referencing an outdated
   URL that does not support the required Customer Chat SDK. Please update this 
   element to the correct URL: <script async src=​”https:​/​/​connect.facebook.net/​
   en_US/​fbevents.js”>​</script>​
 * I added the chatbot code to the head of my site.
 * Are you able to take a look?
 * Thanks. Damon
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fconsole-outdated-fb-sdk%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 6 replies - 1 through 6 (of 6 total)

 *  Thread Starter [dtayl20](https://wordpress.org/support/users/dtayl20/)
 * (@dtayl20)
 * [6 years, 9 months ago](https://wordpress.org/support/topic/console-outdated-fb-sdk/#post-11843646)
 * Update. the FB chatbot is not showing in MS Edge or chrome incognito…
 *  Plugin Support [ingasupranovich](https://wordpress.org/support/users/ingasupranovich/)
 * (@ingasupranovich)
 * [6 years, 9 months ago](https://wordpress.org/support/topic/console-outdated-fb-sdk/#post-11845658)
 * Hi, [@dtayl20](https://wordpress.org/support/users/dtayl20/)
    The chat widget
   is not shown because of another script that connecting to the same Facebook sdk
   but an older version, [see](https://monosnap.com/file/SD1ePzxGgIGVXn1hDQMlHECoH13eBo)
 * Try to replace MobileMonkey script (line 91 in the source code) above that WooCommerce
   script line 84.
    It should make the chat widget load though the warning still
   will be thrown in the console.
 * Let me know if that worked for you
 *  Thread Starter [dtayl20](https://wordpress.org/support/users/dtayl20/)
 * (@dtayl20)
 * [6 years, 9 months ago](https://wordpress.org/support/topic/console-outdated-fb-sdk/#post-11847190)
 * Hi
 * I disabled the offending facebook-woocommerce plugin.(which is authored by facebook
   by the way)
 * Chatbot still NOT working on mobile and MS Edge. [https://www.birite.com.au](https://www.birite.com.au)
 * I appreciate your advice.
 *  Plugin Support [ingasupranovich](https://wordpress.org/support/users/ingasupranovich/)
 * (@ingasupranovich)
 * [6 years, 9 months ago](https://wordpress.org/support/topic/console-outdated-fb-sdk/#post-11848747)
 * Hi, [@dtayl20](https://wordpress.org/support/users/dtayl20/)
    The reason seems
   to be the page itself, when I open the page on Facebook it is not available. 
   It may mean: 1. Page has country/age restrictions 2. Page is unpublished 3. Page
   is banned by Facebook You need to make the page available in order to see the
   chat widget plugin on the website. [screenshot](https://monosnap.com/file/SvvalPIJQYR2ze12IB5NUqwg7KjJRS)
 *  Thread Starter [dtayl20](https://wordpress.org/support/users/dtayl20/)
 * (@dtayl20)
 * [6 years, 9 months ago](https://wordpress.org/support/topic/console-outdated-fb-sdk/#post-11851143)
 * Hi Inga
 * I removed the country restriction which solved the issue.
 * But we have country restrictions for a reason. It would be great if you could
   update the widget so that it is independent of country restrictions. Its kind
   of a deal breaker.
 * Thanks again.
 *  Plugin Support [ingasupranovich](https://wordpress.org/support/users/ingasupranovich/)
 * (@ingasupranovich)
 * [6 years, 9 months ago](https://wordpress.org/support/topic/console-outdated-fb-sdk/#post-11852291)
 * Hi, [@dtayl20](https://wordpress.org/support/users/dtayl20/)
    Country/age restrictions
   that affect the chat widget visibility comes from Facebook:
 * “Pages Using Age/Country Restrictions
    If your Page has age or country restrictions
   set in Page settings, the customer chat plugin will not render for users who 
   are not logged into their Facebook account when they visit your website.”
 * For reference, [https://developers.facebook.com/docs/messenger-platform/discovery/customer-chat-plugin/](https://developers.facebook.com/docs/messenger-platform/discovery/customer-chat-plugin/)

Viewing 6 replies - 1 through 6 (of 6 total)

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 * ![](https://s.w.org/plugins/geopattern-icon/wp-chatbot_8774f8.svg)
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## Tags

 * [mobile](https://wordpress.org/support/topic-tag/mobile/)

 * 6 replies
 * 2 participants
 * Last reply from: [ingasupranovich](https://wordpress.org/support/users/ingasupranovich/)
 * Last activity: [6 years, 9 months ago](https://wordpress.org/support/topic/console-outdated-fb-sdk/#post-11852291)
 * Status: resolved