Support » Plugin: GDPR » Consent Stored?

  • I dont get, am I missing something out?

    I cant seem to find where the consent is stored. So lets say someone accepts consent, the message just disappears, but there is nowhere it’s stored so legally I would not be able to provide evidence that consent was provided?

    On top of that, consent short and long description is not coming up on the screen, just comes up empty.

    Can you help?

Viewing 10 replies - 1 through 10 (of 10 total)
  • Thread Starter Oful33

    (@oful33)

    So I found that consent is stored in audit log, which is nice. But I cant seem to find a way to export the audit into a document that could be used as an evidence if dispute were raised.

    Also, there is still no text coming in when I ask customer consent to my terms, privacy etc. I did put text into “Long description” and “short description” Image

    Plugin Author Fernando Claussen

    (@fclaussen)

    I’m glad you found the audit log.
    I still don’t have an export function for this. I might add it in a future update.

    You could do a cmd/ctrl + A to select all, copy and paste in a document if you need to.

    I could not see your screenshot.
    Try hosting it at imgur

    Thread Starter Oful33

    (@oful33)

    Thanks for a response Fernando.

    I’ve uploaded the picture to imgur as per your advice. See the link, please. image

    In regards to copying and pasting the whole audit log, that wouldn’t really act as evidence in dispute as there is no way to prove such evidence is authentic and not forget, even if we know it’s?

    That’s due to the nature of text editing files. These can be edited any time, and any consent could just be put in manually, even if it wasn’t actually provided?

    Any ideas how to go around this and make an actual solid evidence out of audit log?

    Plugin Author Fernando Claussen

    (@fclaussen)

    I don’t understand your picture. The title of the window suggests this is the re-consent modal. This should display the updated policy content. The only reason I know why this would not show up is if you are using a Site Builder that changes how WordPress gets content. I got this issue fixed for SiteOrigin, but you may be using something different.

    For the audit log export, if you look at: https://github.com/trewknowledge/GDPR/projects/3

    You will see that I have this task lined up to be added in the near future (prioritizing other important stuff this week – plugin related).

    I guess there’s nothing that can be done to ensure it’s 100% legit since you control the data so you could do anything with it really.

    What I, as the plugin developer, can do is to add the export as PDF button there, but again, people could easily manually create pdf’s and paste the content there, edit it and claim they exported it.

    Best I can do is to give you tools to facilitate the export process.

    Thread Starter Oful33

    (@oful33)

    Hello,

    Thank for your help. I really appreciate all the hard work you put into this plugin, it’s very helpful and useful! I don’t use site builder. I just used wordpress and write the code myself or use some plugins. Tried disabling all the plugins, still wouldn’t work.

    Looked into the source of web, I can see this:

    <h4>Cookie Policy</h4>
    </header><!– /header –>
    <div class=”gdpr-info”>
    <div class=”gdpr-policy-content”>
    (i think this is where the text should be, but it’s not?) </div>

    The text is displayed in the code, but just down below and it’s not being displayed anywhere.

    <div class=”gdpr-cookies-used”> <div class=”gdpr-cookie-title”> <p>Terms of Use (10th of July 2018 release)</p> <span class=”gdpr-always-active”>Required</span> <input type=”hidden” name=”user_consents[]” value=”terms-of-use-10th-of-july-2018-release” checked style=”display:none;”> </div>
    <div class=”gdpr-cookies”>
    <span>TEXT TEXT TEXT TEXT TEXT TEXTTEXT TEXT TEXTTEXT TEXT TEXTTEXT TEXT TEXTTEXT TEXT TEXTTEXT TEXT TEXTTEXT TEXT TEXTTEXT TEXT TEXTTEXT TEXT TEXT

    Text text

    text</span>
    </div>
    </div> </div>

    I am so confused, nobody else seems to be having this issue.

    Plugin Author Fernando Claussen

    (@fclaussen)

    Do you mind sharing a link so I can register and see the policy update notice?

    Also, if possible, take a print of your settings page, upload it to imgur and link it to me.

    Thread Starter Oful33

    (@oful33)

    Hello,

    Heres my settings: https://imgur.com/a/vSQzk4E
    My website is: https://www.iaskaa.com/login

    I have it’s access disabled to anyone but me normally, because it’s still work in progress. I dont wanna keep it on for longer than necessary, please let me know once I’m ok to close access again.

    In the meantime, please follow : https://www.iaskaa.com/privacy-policy/ (i left this page and login page accessible) in order to see reconsent pop up when logged in, elseway you will get message saying it’s under maintenance.

    Thanks

    • This reply was modified 4 years ago by Oful33.
    Thread Starter Oful33

    (@oful33)

    I am still waiting for reply. I have also tried to change the theme to see if it will make any difference, nothing has changed. Tried disabling all plugins, changing theme, still no text.

    Plugin Author Fernando Claussen

    (@fclaussen)

    Your settings look correct.
    Do you have any filters or site builders that would interfere with the_content how how content is rendered?

    Thread Starter Oful33

    (@oful33)

    Hello,

    No, I don’t use site builder. I just used wordpress and write the code myself or use some plugins. I tried changing themes, disabling all plugins, deleting all css. Nothing helps.

    Thanks,
    Edvinas

Viewing 10 replies - 1 through 10 (of 10 total)
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