Support » Plugin: GDPR Cookie Compliance (CCPA ready) » Consent not saving

  • Resolved tnrfx

    (@tnrfx)


    Hi there,

    It appears that when the user consents to the use of cookies on our website hollywood-brunnen.com, the confirmation is saved for the particular session. When closing the browser and reopening the site, the cookie notice prompt shows again.

    I’m using the latest version of the GDPR Cookie Compliance Plugin and WordPress. Hosted on Kinsta and using their Kinsta CDN (which is apparently compatible according to your documentation).

    What could potentially the problem be in this case?
    Thank you very much for your help.

    Kind regards,
    TNRFX

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Author Moove Agency

    (@mooveagency)

    Hi @tnrfx

    Thanks for using our plugins.

    Can you please check your settings on the tab called ‘General Settings’.

    There is a filed ‘Consent expiry’ – this should be set to 365 days be default.

    If it’s set to 0, the consent will expire at the end of the current browsing session.

    Hope this helps.

Viewing 1 replies (of 1 total)
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