Support » Plugin: GDPR » Consent form not showing on homepage

  • Resolved themadcatlady


    I wonder if anyone can help? When I (or a logged in user) first looks at our website, an iFrame opens with buttons at the bottom “Agree” and “Disagree”, but this iFrame contains a stripped down version of the homepage and not the text of our Privacy and Cookie Policy.

    In the plugin, under “Settings” I have chosen that page to be linked to, and also under “Cookies”, I have linked that page in the box “link to privacy page text”. But when I first open the homepage, that text does not show, see this link to a screenshot.

    Could you tell me how to show the actual privacy and cookie policy page to show up there?

    Also, we would like to have the same page showing for non-logged in users when they first come to our website so that we get their consent. Is this possible?

    The page I need help with: [log in to see the link]

Viewing 15 replies - 1 through 15 (of 18 total)
  • Plugin Author Fernando Claussen


    Hi @themadcatlady,

    Can you create an account for me to test some stuff and see how can I help you?

    Email me at

    You apparently did everything you had to. You just need to select the Privacy Policy Page and that is it.

    To the idea of showing the modal for logged out users, that is not possible. This modal is really just for asking for re-consent after a privacy policy update. You should not see this if you save the consent during registration. I’m working on documentation on how to implement this with a custom registration form. The plugin works with the default WordPress registration page out of the box.

    The user can consent and set the allowed cookies from the privacy bar when they first land on your site.

    Hi Fernando, thanks for your reply.

    We don’t have user registrations on the site, and I just thought that your plugin would actually act as a pop-up so ordinary visitors to the site (not users) will know what kind of data we will collect (cookies, emails from the contact form etc.) and they can then tick that they are ok with it.

    Tbh, I still have no idea what exactly we need to do to an ordinary website like Barry’s, which does not have a mailing list, but does use the Disqus commenting system and uses a contact form. As far as I can gather from all the info I read on the web about GDPR, having something as simple as a contact form on a site means that people need to give consent, or am I wrong? I know you are not the person to answer this kind of question, but I am starting to think that this plugin is not actually what we need for Barry’s site…

    Plugin Author Fernando Claussen


    Hi @themadcatlady,

    In your case, you would present the privacy bar that explains what kind of information your website is collecting. Users then can agree and move on or they can open the privacy preference center from the bar and toggle the consent they want to give and the cookies they will allow you to set.

    For forms, a simple consent checkbox with text that blocks the send button is fine.

    But as simple as this site is, it is setting a lot of cookies. Facebook is setting cookies, share_this, Disqus, they are all setting cookies.

    You users should be able to say NO to using Disqus because they don’t want their data being transmitted to Disqus servers. In that case, you should present the regular comment form instead.

    This is just a small example, but I’m sure if you look closely you will find many others.

    Hi again @fclaussen.

    Where do I find this privacy bar? I have been through all the settings of the plugin and cannot find it. Or did you mean that I amend the cookie bar that we already have on the site (showing at the bottom right of the page)?

    The consent checkbox for forms is also not part of your plugin, or am I missing something here? Or did you mean that I put that as an extra field in the form?

    I understand the thing about cookies from places like Facebook and Disqus, that are connected to the site. But in the case of Disqus, how would I be able to let any visitors (not users!) to the site choose between the two? Can your plugin help with that too?

    Sorry, I have so many questions, and I know you are not really the one to answer these, but would still appreciate any help I can get. 😉

    Plugin Author Fernando Claussen


    Hi @themadcatlady,
    If you configure the plugin adding consent types, cookies and privacy bar text you should see a nice privacy bar show up at the bottom.

    Something like this picture

    The checkbox you need for your contact form you can add manually and block the submit button based on the checkbox being checked or not. This is pretty easy to do with plugins like Contact Form 7 or Gravity Forms.

    If you are doing it manually, you can do it with just a couple lines of javascript too.

    In order to choose between Disqus and the regular comment form, you need to work the logic on your end. This plugin provides you with the tools you need to get this going by checking if consent for Disqus was given or not. Based on that you load one form or the other.

    Plugin Author Fernando Claussen


    Also, I’ve put together an initial documentation that might help you.
    Some text is going to change but it’s basically it.

    @fclaussen thank you very much for all that info. However, I am only a web *designer* and know HTML and CSS only, I am not a programmer with javascript knowledge, or anything more than tweaking a bit of PHP or SQL database entries – so some of what you say I simply can’t do myself. I had to drop Contact Form 7 because it didn’t play well with one or other of my plugins, and Gravity Forms is not free (and Barry will not pay me for getting this if there are still free options around!).

    Thanks also for the documention.

    I guess I’m just going to have to do this “by the seat of my pants” and do as much as I can and as best as I can do it.

    My other thought also is…. surely, they cannot fine individuals who don’t actually have a website as a business, but only run a personal blogs that does not make any money, 4% of annual turnover, because they don’t even have an annual turnover??? So if there is something wrong and not compliant we would get a warning to fix things, and hopefully they will tell us *what* needs fixing? Again, this is not really a question I expect you to answer because it has nothing to do with your plugin, but I’m just thinking out aloud….

    @themadcatlady if someone was to report you to the ICO (the UK body who will regulate the GDPR) for not complying, the ICO would audit you and then work with you to help make you compliant. It is only the persistent offenders who refuse to make changes that will get fined.

    @steveindzine thanks for that info. I am in the Canary Islands and Barry is in Ireland, and the website is hosted with a UK company ( So I guess the ICO would be the authority responsible for that, right?

    @steveindzine oops sorry, Barry’s site is hosted with a US company – – not a UK one.

    @themadcatlady I don’t think it matters where you are hosted, I think it will be the regulator in the country that the customer is complaining from. I am not qualified to give legal advice so I could well be wrong.

    @steveindzine haha, like I said before, “by the seat of my pants”…. 😉

    Plugin Author Fernando Claussen


    Hi @themadcatlady,
    As @steveindzine pointed out, in case someone reports you, you will have to work with the body to fix the issue and make sure it doesn’t happen again. I don’t think people will get finned like crazy.

    What are you currently using for your forms?



    I just have problem with intro page with privacy policy which visitor must accept.

    The plugin is not showing the Privacy Policy page that i configured in plugin settings but the homepage.

    You can see the site:

    and you can see privacy policy here:

    Plugin Author Fernando Claussen



    Are you using any page builder? Other users reported a similar issue and the thing they had in common was a page builder.

Viewing 15 replies - 1 through 15 (of 18 total)
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