Title: Consent option does not exist
Last modified: August 3, 2023

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# Consent option does not exist

 *  Resolved [Andreas](https://wordpress.org/support/users/stylingagenten/)
 * (@stylingagenten)
 * [2 years, 9 months ago](https://wordpress.org/support/topic/consent-box-does-not-exist/)
 * Hi!
 * I have your plugin installed on a multi-site network. For one of the market all
   the orders have the text “No customer consent received”. When I look in the setting
   I do see that the option “Customer Consent” dont exist above the “Customer Consent
   Text” option fo the market that does not work.
 * So in some way it seems that that option is activated, but I dont want it to 
   be activated…..and I cant uncheck that option in admin.
 * Please help
    -  This topic was modified 2 years, 9 months ago by [Andreas](https://wordpress.org/support/users/stylingagenten/).
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fconsent-box-does-not-exist%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 3 replies - 1 through 3 (of 3 total)

 *  [cutu234](https://wordpress.org/support/users/cutu234/)
 * (@cutu234)
 * [2 years, 9 months ago](https://wordpress.org/support/topic/consent-box-does-not-exist/#post-16944232)
 * Same here. One of the last updates introduced the new checkbox which is a MAJOR
   headache for us. With the verification option enabled, there is no way to remove
   the checkbox. So, we switched to no verification which causes other trouble. 
   It is a MESS! 90% of the customers do NOT actively give their consent. This results
   in a MASSIVE loss of reviews. Please, remove this ASAP. Let the shop owners decide
   how to handle this.
 *  Plugin Support [pear8398](https://wordpress.org/support/users/pear8398/)
 * (@pear8398)
 * [2 years, 9 months ago](https://wordpress.org/support/topic/consent-box-does-not-exist/#post-16949489)
 * Hi,
 * Thanks for using CusRev.
 * If you do not want to display a consent checkbox, please switch the “Verified
   Reviews” option to “No verification” (it is on the “Review Reminder” tab of the
   plugin’s settings).


 * If you would like to use the “Independently verified” option and have CusRev 
   to send review reminders on your behalf, then we require an explicit consent 
   from your customers according to the EU laws.
 *  [cutu234](https://wordpress.org/support/users/cutu234/)
 * (@cutu234)
 * [2 years, 9 months ago](https://wordpress.org/support/topic/consent-box-does-not-exist/#post-16949504)
 * OK, understood. EU laws are always a pain in the neck. 🙂

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Consent option does not exist’ is closed to new replies.

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   =2532349)
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 * 3 replies
 * 3 participants
 * Last reply from: [cutu234](https://wordpress.org/support/users/cutu234/)
 * Last activity: [2 years, 9 months ago](https://wordpress.org/support/topic/consent-box-does-not-exist/#post-16949504)
 * Status: resolved