Hi @ceccah5 !
Thank you for reaching out!
Could you please check if you’re using the latest version of the plugin?
In case you do, try re-creating the plugin – this usually solves issues like this one.
To re-create the plugin, go to the “Advanced” menu and click the “Re-create” button to reset it. Then, in the “Free Widget Configurator” tab, follow the setup steps again to properly configure the plugin.
Let me know if you need further assistance!
Waiting for your reply,
Lídia
Trustindex Support Team
Hi @ceccah5 ,
Just following up on our previous comment.
Do you still experience the issue? Please let us know.
Kind regards,
Cintia
Trustindex Support Team
Hi Cintia,
I have the same issue for maybe 3 weeks.
I had an issue about token, and previous update fixed it.
But now it failed again when I try to update my reviews.
It says:
“You had no reviews at the time of the last review download.”
“Your next update will be available in 10 days”
So I waited 10 days and tried again, same error : no reviews.
No idea.
Thanks in advance for your help.
Hi @supportenligne ,
Thank you for reaching out to us!
Are you using the latest version of the plugin?
Please send us the troubleshooting text, which you can copy from the “Advanced” tab of the plugin, in the “Troubleshooting” box, by clicking “Copy to clipboard,” so we can assist you further. Insert it into Pastebin and send us the URL please: https://pastebin.com/
https://snipboard.io/BbziPU.jpg
https://snipboard.io/qX3sQu.jpg
Thank you for your cooperation!
Best regards,
Trustindex Support Team
Hi Akos,
Thank you for your answer and sorry for the delay, I dindt receive the email notification (I checked it).
https://pastebin.com/Qp2g6PjF
Hi @supportenligne ,
Thank you!
Our IT team is checking the error you are experiencing.
I appreciate your continued patience!
Kind regards,
Cintia
Trustindex Support Team
Hi Cintia,
the problem is still there.
I applied the last updates and try to DL the last reviews, but nothing works.
The message is : “There is no review on your Amazon platform”
Really I have 17 reviews.
Maybe I will create the reviews area myself with a link to Amazon.
Hi @supportenligne ,
I am extremely sorry to hear that. I’ll follow up with the developers on this issue.
I appreciate your understanding and patience.
Best regards,
Akos
Trustindex Support Team
Hi @ceccah5 and @supportenligne !
Thank you for your patience so far.
Could you let us know if you still experience this issue?
In case you do, please send us the troubleshooting text again, which you can copy from the “Advanced” tab of the plugin, in the “Troubleshooting” box, by clicking “Copy to clipboard,” so we can assist you further. Insert it into Pastebin and send us the URL please: https://pastebin.com/
https://snipboard.io/BbziPU.jpg
https://snipboard.io/qX3sQu.jpg
Waiting for your reply,
Trustindex Support Team
Hi Lidia,
I updated the reviews today.
It works as expected.
For me the problem is resolved.
Thank you.
Hi @supportenligne !
Great, thank you for the update!
Let us know if there’s anything else we can help you with.
Best regards,
Trustindex Support Team
Let me close this thread.
In case you need any further assistance, our team will be here to help you.
