Support » Plugin: Connections Business Directory » Connections templates are no longer available

  • Resolved All About Dogs

    (@pam-ginther-perry)


    I updated the Connections plugin last week and my directory no longer displays. I receive the error ‘ERROR: Template not found’.
    Upon further investigation looking in my Connections Template page in the dashboard there are 0 templates available under any of the tabs (All, individual, etc.)

    I’m thinking about uninstalling and re-installing the plugin but I’m concerned about losing all my data. I did export it to both an excel spreadsheet and sql format in a notepad.

    Please advise.
    Pam

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Steven

    (@shazahm1hotmailcom)

    It looks like you are using a CDN and it appears the latest files for Connections was not synced up. You’ll have to ensure that your CDN is updated.

    That said, that would not be the reason for the missing templates.

    It is safe to deactivate, delete and reinstall. That is basically all WordPress does when you update a plugin. Connections will not delete or remove its data during this process so your data should be safe.

    You should at the very least see the included templates on the Templates admin page so it does sound like and incomplete upgrade. It is rare but WP can fail to to properly apply an update. So reinstalling sounds like a good start.

    I hope this helps, please let me know.

    Plugin Author Steven

    (@shazahm1hotmailcom)

    I’m going to mark this resolved due to no activity. If you still need help with this please do not hesitate to let me know.

Viewing 2 replies - 1 through 2 (of 2 total)
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