Support » Fixing WordPress » ‘Connection was reset’ error when accessing wp-admin

  • Within the last day or two, we have not been able to access the admin area (ie. wp-admin) of our WordPress sites. The browser toggles between “Waiting for example.com” and “Looking up example.com” for a few seconds before displaying the error: “The connection was reset.” I’ve tried different browsers and different computers, but I get the same error. It also happens with different hosting companies.

    The problem is thankfully just on the admin side. The public side loads fine. We haven’t changed anything on the sites since the last WordPress update. The only thing we’ve been able to figure out is that sites that have a secure certificate do not have the issue.

    Is there some kind of requirement for SSL in the admin area that was put in place recently?

    Here’s what I’ve tried with no success or change:
    – Renaming the plugins folder, so none of them load
    – Renaming the current theme’s folder, so the default WordPress theme will load
    – Reinstalling WordPress manually
    – Installing a previous version of WordPress

    • This topic was modified 3 weeks, 5 days ago by twcfan92.
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  • Moderator t-p

    (@t-p)

    Try manually resetting your plugins (no Dashboard access required). If that resolves the issue, reactivate each one individually until you find the cause.

    If that does not resolve the issue, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel, navigate to /wp-content/themes/ and rename the directory of your currently active theme. This will force the default theme to activate and hopefully rule-out a theme-specific issue (theme functions can interfere like plugins).

    As I stated above, I tried both of those things to no avail. Fortunately, the issue magically resolved itself after a few hours.

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