Title: Connection problems
Last modified: February 22, 2018

---

# Connection problems

 *  Resolved [almendron](https://wordpress.org/support/users/almendron/)
 * (@almendron)
 * [8 years, 3 months ago](https://wordpress.org/support/topic/connection-problems-2/)
 * 1) Debug: Ok (Everything looks great!)
    Examples:
 *     ```
       https://jetpack.com/support/debug/?url=https://www.almendron.com/artehistoria
       https://jetpack.com/support/debug/?url=https://www.almendron.com/blog
       https://jetpack.com/support/debug/?url=https://www.almendron.com/tribuna
       ```
   
 * 2) xmlrpc :
 *     ```
       https://www.almendron.com/artehistoria/xmlrpc.php: XML-RPC server accepts POST requests only.
       https://www.almendron.com/blog/xmlrpc.php: XML-RPC server accepts POST requests only.
       https://www.almendron.com/tribuna/xmlrpc.php: XML-RPC server accepts POST requests only.
       ```
   
 * **2) Jetpack > Settings > Debug (bottom of the page) = There seems to be a problem
   with your site’s ability to communicate with Jetpack!**
 * TEST RESULTS:
    HTTP: PASS HTTPS: PASS IDENTITY_CRISIS: PASS **SELF: FAIL**
 * `https://jetpack.wordpress.com/jetpack.testsite/1/?url=https://www.almendron.
   com/artehistoria/xmlrpc.php` : “error”:”Unknown blog”,”error_description”:”That
   site does not appear to be a Jetpack site”
 * `https://jetpack.wordpress.com/jetpack.testsite/1/?url=https://www.almendron.
   com/blog/xmlrpc.php` : “error”:”Unknown blog”,”error_description”:”That site 
   does not appear to be a Jetpack site”
 * `https://jetpack.wordpress.com/jetpack.testsite/1/?url=https://www.almendron.
   com/tribuna/xmlrpc.php` : “error”:”Unknown blog”,”error_description”:”That site
   does not appear to be a Jetpack site”
 * 3) In wordpress.com: unknown owner ([view image](https://www.almendron.com/compartir/jetpack/wp-01.png))
   
   However, [see screenshot with the three sites](https://www.almendron.com/compartir/jetpack/wp-02.png).
 * 4) Error log apache: none
 * 5) Error debug wordpress: none

Viewing 7 replies - 1 through 7 (of 7 total)

 *  [pmciano](https://wordpress.org/support/users/pmciano/)
 * (@pmciano)
 * [8 years, 3 months ago](https://wordpress.org/support/topic/connection-problems-2/#post-10012294)
 * We tested the Jetpack connections for the sites that you mentioned and they seemed
   OK.
 * Are you having an issue administering them via WordPress.com?
 * If so, please deactivate, delete, and re-install the Jetpack plugin. Then, try
   reconnecting it to WordPress.com.
 * Afterwards, if you are still having a problem, let us know, and we can take the
   next troubleshooting step, once we get more feedback.
 *  Thread Starter [almendron](https://wordpress.org/support/users/almendron/)
 * (@almendron)
 * [8 years, 3 months ago](https://wordpress.org/support/topic/connection-problems-2/#post-10013154)
 * _Are you having an issue administering them via WordPress.com?_
    No
 * However, I have a problem: [see image](https://www.almendron.com/compartir/jetpack/jp-3.png).
   
   TEST RESULTS: HTTP: PASS HTTPS: PASS IDENTITY_CRISIS: PASS SELF: FAIL
 * Dedicated server with two domains:
 * – elrotativosemanal.es: No problem.
    [https://jetpack.wordpress.com/jetpack.testsite/1/?url=https://elrotativosemanal.es/xmlrpc.php](https://jetpack.wordpress.com/jetpack.testsite/1/?url=https://elrotativosemanal.es/xmlrpc.php):
   OK: SITE TEST PASSED. The request reaches the server and it responds. Example:
   192.0.101.249 – – [23/Feb/2018:16:25:42 +0100] “POST /xmlrpc.php?for=jetpack&
   token=5VN…..
 * – almendron.com (/tribuna, /artehistoria, /blog): Problem with the connection.
   
   [see image](https://www.almendron.com/compartir/jetpack/jp-3.png) Example: [https://jetpack.wordpress.com/jetpack.testsite/1/?url=http://www.almendron.com/tribuna/xmlrpc.php](https://jetpack.wordpress.com/jetpack.testsite/1/?url=http://www.almendron.com/tribuna/xmlrpc.php)
 * **The server does not receive the request**
 * _If so, please deactivate, delete, and re-install the Jetpack plugin. Then, try
   reconnecting it to WordPress.com._
    Tests with negative result.
    -  This reply was modified 8 years, 3 months ago by [almendron](https://wordpress.org/support/users/almendron/).
 *  Thread Starter [almendron](https://wordpress.org/support/users/almendron/)
 * (@almendron)
 * [8 years, 3 months ago](https://wordpress.org/support/topic/connection-problems-2/#post-10013211)
 * Note:
 * almendron.com (/tribuna, /artehistoria, /blog) and elrotativosemanal.es: connected
   to different Jetpack accounts
 *  [pmciano](https://wordpress.org/support/users/pmciano/)
 * (@pmciano)
 * [8 years, 3 months ago](https://wordpress.org/support/topic/connection-problems-2/#post-10015671)
 * Aside from the message you provided a screenshot for, are you experiencing any
   problems with Jetpack? Are there any settings or functionality that is not working
   for you?
 * If so, please open an inquiry here:
 * [http://jetpack.me/contact-support/](http://jetpack.me/contact-support/)
 * Be sure to include a link to this thread and we will be glad to continue assisting
   you with this.
 *  Thread Starter [almendron](https://wordpress.org/support/users/almendron/)
 * (@almendron)
 * [8 years, 3 months ago](https://wordpress.org/support/topic/connection-problems-2/#post-10015720)
 * _Aside from the message you provided a screenshot for, are you experiencing any
   problems with Jetpack? Are there any settings or functionality that is not working
   for you?_
 * I have not detected problems with the functionalities that I use, except
 * First access to JetPack> Dashboard: statistics are not loaded. Second access 
   and following: yes.
 *  Plugin Author [Jeremy Herve](https://wordpress.org/support/users/jeherve/)
 * (@jeherve)
 * Jetpack Mechanic 🚀
 * [8 years, 3 months ago](https://wordpress.org/support/topic/connection-problems-2/#post-10031722)
 * > First access to JetPack> Dashboard: statistics are not loaded. Second access
   > and following: yes.
 * That can indeed happen and that’s something we’re looking into. You can follow
   our progress here:
    [https://github.com/Automattic/jetpack/issues/5952](https://github.com/Automattic/jetpack/issues/5952)
 *  Thread Starter [almendron](https://wordpress.org/support/users/almendron/)
 * (@almendron)
 * [8 years, 3 months ago](https://wordpress.org/support/topic/connection-problems-2/#post-10068926)
 * [@pmciano](https://wordpress.org/support/users/pmciano/) : Problem solved by 
   JetPack support
 * [@jeherve](https://wordpress.org/support/users/jeherve/) : thank you very much

Viewing 7 replies - 1 through 7 (of 7 total)

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 * 7 replies
 * 3 participants
 * Last reply from: [almendron](https://wordpress.org/support/users/almendron/)
 * Last activity: [8 years, 3 months ago](https://wordpress.org/support/topic/connection-problems-2/#post-10068926)
 * Status: resolved